Unified Communications Featured Article

Why Now is the Time to Deploy Unified Communications (UC)

August 20, 2014

At the risk of seeming repetitive, coming of our ITEXPO event in Las Vegas I got first hand reaffirmation from vendors and end users alike that not only has Unified Communications (UC) matured to the point where its deliverable meet its promises, but that for enterprises of any size having a robust UC environment has moved from nicety to necessity.  In what I have called “The Age of Acceleration”—where the only constants are change and the speed at which it is increasing—having real-time collaboration tools that are interoperable across the enterprise and around the world are table stakes for success going forward.

In short, the time for your organization to not just consider but deploy state-of-the-art UC is now. The reasons are manifest. In fact, the benefits are demonstrable based on numerous use cases. 

I mention this not just based on anecdotal conversations, but on hard facts. The facts that you need to consider if you have lingering questions as to whether UC should be in your immediate future.

A few weeks ago, I had the pleasure of moderating an insightful webinar, Don’t Miss Out on UC! So Much More than Just Voice-over-IP (VoIP).  Thanks to subject matter experts Marty Parker, Principal & UC Strategist and Charles Studt, VP, Product and Corporate Marketing, IntelePeer, participants were treated to a detailed discussion of the history of UC and why it has become much more than just a complement to moving legacy real-time voice communications to VoIP. Indeed, thanks to things like SIP enabled functionality such as presence, the need for omni-channel communications and the accommodation of mobile devices and a remote and virtualized workplace, UC has become so much more. In the process it has become so much more valuable as well.  

While I encourage you to listen to the webinar if you were unable to participate, the good news is Marty and Charles are participating in an even deeper dive into the value proposition of UC and why now is the time to take the plunge, in a follow-on webinar on Wednesday September 17, 2014 at 2:00 PM EDT, Still Unsure about UC Deployment? Why You Really Can’t Afford to Wait

The goal of the session is not just to provide views you can use, but proof points from use cases that highlight why the UC train is picking up momentum.  Indeed, as Marty and Charles will detail, what leading companies have already experienced in term of high ROI short of compelling.  And, the story is not just about saving money by improving operational efficiency and effectiveness. It is about leveraging UC capabilities to create and sustain competitive advantage in an omni-channel and real-time world.

Regardless of the size of your organization, as the numbers bear out, companies with robust UC deployments are seeing significant benefits in critical workflow areas that translate into both better and measurable internal performance and improved customer experiences.  When it comes to UC, the question is no longer if, but when. The answer is now, and the proof is in the use cases.

Edited by Maurice Nagle

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