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Nepal Telecom to Embrace Unified Communication System

July 14, 2014

Nepal Telecom (NT) has been striving to provide value to its customers by delivering quality service using technologies that meet their requirements. In line with that commitment, it is exploring the possibility of delivering unified communication (UC) services to the masses.

“We are currently testing UCS. Once we complete the testing phase, our customers can use social networking sites like Facebook and Twitter through UCS. The system can even be used as a networking platform,” said Guna Keshari Pradhan, spokesperson of NT.

UCS’ objective is to bring all services under a single umbrella in order to provide a consistent, unified user-interface and user-experience, anytime, anywhere on almost all devices. It implies the integration of real-time communication services such as IP telephony, video conferencing and more with other services like voicemail, email, SMS and fax. This means that users can stay more connected with each other and use services that suit them.

Mobile phone users, who will be the first beneficiaries, need to register for the service using their mobile phone number and PUK number. Likewise CDMA users need to use their mobile number along with the UIM number, while PSTN users should log in with their telephone number and account number.

Initially, the telecom company will provide basic UCS services at no additional cost to customers, while the tariff for the premium service is still to be finalized. In addition to the basic services, Premium users will have additional facilities, such as bulk SMS and IP call services. 

Once NT sets the UCS ball rolling, its customers can use social media, chat, send SMS, enjoy voice mail, upload photos and videos, and even create and start group chat. In so doing, NT will move closer to its goal of providing cost effective telecommunication services to all parts of the country.

Of course, though all this does sound good, UCS will have initial teething problems, and will face a lot of limitations. But remember, it’s just the beginning; with resolve and dedication, hopefully NT can counter the challenges quickly, and emerge with a full fledged UCS that will do it credit.

Edited by Adam Brandt

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