Unified Communications Featured Article

Riverbed Technology Unveils Riverbed SteelCentral UCExpert 5.0

July 09, 2014

Riverbed Technology, a provider of application performance infrastructure, announced today its new Riverbed SteelCentralTM UCExpert 5.0, a UC performance management solution with which one can realize proactive management for both Cisco and Avaya UC solutions, and seamlessly manage unified communications infrastructure.

Organizations are consuming a lot of resources to deploy enterprise unified communications platforms, while trying to ensure consistent quality pertaining to the end user experience. Conventional UC administration solutions are not often equipped with the necessary tools to ascertain the information required to analyze and sort out performance issues, whereas the new UCExpert is designed to overcome these limitations both by proactively managing UC solutions, and simplifying and reducing the time taken to implement unified communications.

Nik Koutsoukos, Senior Director of product marketing at SteelCentral, commented, “SteelCentral UCExpert 5.0 allows organizations to reduce costs, improve productivity and be proactive in managing the complete life cycle – deployment, change and ongoing management – of their unified communications environment.”

 This solution’s proactive management capability does not demand frequent end-user involvement and is supported by features such as configuration management, automated testing, remote troubleshooting, increased scalability, and more.  

With the latest version of SteelCentral UCExpert, users can make sure that deployments and migrations are carried forward systematically, while utilizing the remote hands functionality to bring down troubleshooting costs. It can also be used to automatically detect issues with voice quality, service availability, performance, security, capacity and other key performance metrics, and sort them out before they impact the users.

With users having complete visibility into their UC system activities, they can now enhance their capability to manage environments, which in turn reduces development and testing times.    

Riverbed added that SteelCentral UCExpert also supports the entire UC lifecycle for both Cisco and Avaya deployments, with automated testing using actual phones, configuration management and remote troubleshooting without end-user involvement.

Edited by Adam Brandt