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Global PBX Revenue Down in Q1 2014

June 04, 2014

Global PBX revenue is down 8 percent in Q1 2014 from Q1 2013, according to a new report from Infonetics Research.

The 1st quarter 2014 Enterprise Unified Communications and Voice Equipment report shows that revenue went down 8 percent from Q4 2013.

The Caribbean and Latin America (CALA) is the only region that experienced positive year-over-year PBX revenue growth in Q1 2014. Although some growth has been identified in parts of Europe and South America, it is not enough to sustain the vendors without their doing anything innovative.

On a brighter note, the unified communications (UC) segment is growing and demonstrated a 27 percent worldwide revenue increase in Q1 2014.

“The enterprise telephony market continues to struggle as businesses hold off new PBX purchases and invest instead in unified communications (UC) applications,” said Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research.

Microsoft has been identified as the leader of the UC market, and is the only vendor in the enterprise telephony segment to record year-over-year revenue growth in the first quarter of 2014.

Infonetics report also indicates that Enterprise Session Border Controllers market grew 42 percent in 2013; and VoIP and UC services will grow to $88 billion market by 2018.

The strongest growth among UC apps will be shown by video conferencing and collaboration segments.

The demand for unified communications is on the rise and several vendors are launching solutions to serve this market. Business communications specialist Mitel has announced the availability of MiCloud Enterprise UCaaS for the UK market.

This offering enables channel partners to provide organizations with a fully-featured solution via the cloud, which leads to better communication and lower capital expenditures for consumers.

Edited by Maurice Nagle

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