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Unified Office Introduces Total Connect Now, a New UC Cloud Platform

March 25, 2014

Unified Office, a provider of managed services with expertise in business communications for the Small and Medium-sized Business (SMB) customer, has unveiled Total Connect Now (TCN) 3.0 - a new hybrid cloud service for unified communications that it hopes will up the ante for VoIP.

Unified Office is the Portsmouth, N.H.-based cloud startup has launched a new hybrid cloud service for unified communications for small and midsize businesses. Unified communications (UC) has enormous potential in strengthening the collaboration between employees, enriching the connections between distributed workforces.

Unified Office said that the UC platform is based on the company's Highest Quality Routing (HQR) software, dynamically adapts to select the highest quality path for end-to-end communications and minimize issues with VoIP.

TCN 3.0 has been independently tested by the University of New Hampshire's InterOperability Lab, which verified the increased quality and reliability of the service and stated the platform performs according to Unified Office's specifications.

 The TCN 3.0 offers cloud services including a business continuity and disaster recovery "shadowing" service, where users are able to communicate through a shadow server. In addition, Unified Office released new HTML5 and WebRTC applications to accompany the new platform, including a web-based receptionist console for virtual office environments.

"A lot of SMBs are using PBX systems that are 25 or 30 years old," he said. "But only about 15 percent of the SMB market is using VoIP." Unified Office, therefore, is focused on building a stronger channel presence this year to help ignite adoption of cloud-based UC. "We're trying to identify what we call the 'emerging channel' around cloud UC," Pasquale said in a statement. "We've turned our sights to the managed service providers because we really feel like these are the guys that can make the jump to VoIP [as opposed to traditional voice and data resellers]. And we feel like the technology is going to break through in the channel this year."

Edited by Cassandra Tucker

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