Unified Communications Featured Article

GENBAND's SMART OFFICE 2.0 Delivers Unified Enterprisewide Collaboration and Videoconferencing

January 30, 2014

GENBAND recently announced the introduction of a comprehensive Unified Communications solution -- SMART OFFICE 2.0. The latest offering from GENBAND has been designed to provide an enhanced UC experience over a variety of different business devices through WebRTC-compliant Web browsers.

Utilizing SMART OFFICE 2.0, users will find it easy to access their communications over multiple devices. Ideal for the ever-increasing mobile workforce and the bring-your-own-device (BYOD) environment, SMART OFFICE 2.0 allows users to chat or call, video conference, or even screen-share regardless of their location and device they are using. Furthermore the solution offers multiple applications -- it can work in a greenfield environment, or be used along with other traditional PBX hardware to combine smart devices with legacy office phones allowing seamless transition.

“There is no shortage of sophisticated enterprise collaboration and videoconference tools, but too many are separate, proprietary applications that go unused,” said David Walsh, CEO of GENBAND. “We deserve a single number that connects all of our devices, all of the time. When we want to share our screen with our team or start a video conference it should be easy to add our co-workers and partners as well as be intuitive and instant. By embracing and implementing innovations like WebRTC, SMART OFFICE 2.0 assures that productivity and collaboration is always at users’ fingertips.”

SMART OFFICE 2.0 transforms enterprise communications from a proprietary, single vendor world to one that is more open and standards-based. The WebRTC real-time communication standard enables web browsers to manage real-time voice and video. Designed in HTML5, the SMART OFFICE 2.0 soft-client is the first WebRTC compliant multimedia user experience that delivers the premium suite of voice, video, conferencing, chat, presence and collaboration features through a browser. The WebRTC services complement other SMART OFFICE 2.0 deployment choices, including desktop IP phones, smartphones, tablets and PCs or Macs.

BG Kumar, president of GENBAND’s Multimedia Business Unit said, “We developed SMART OFFICE 2.0 based on our customers’ desires to unify and simplify the deployment and on-going management of a full UC solution, avoiding the burdens of integrating and operating disparate elements. SMART OFFICE 2.0 delivers all of the collaboration elements in one solution and our virtualization technology makes it possible to deploy it in the heart of a service provider’s network to serve millions or scale it down to a single enterprise. Since we don’t make phones, GENBAND doesn’t have a hidden hardware agenda and our customers can always leverage cost-effective standards-based SIP endpoints alongside our WebRTC client, without sacrificing experience or paying hidden licensing fees.”

SMART OFFICE 2.0 effectively changes enterprise communications to be more open and standards-based. The WebRTC real-time communication standard allows management of real-time voice and video by Web browsers.

Designed for mobile and small form-factor devices for a variety of tasks, SMART OFFICE 2.0 provides a number of benefits to users including the ability to easily add, remove, and or switch collaboration tools during conversation, all within the SMART OFFICE 2.0 client. The user does not need to start a separate application or download plug-ins or upload a different software to juggle collaboration tools.

A user can easily reconnect complete multimedia conversation with either one or multiple participants instead of having to redial or reconnect to users each time. Using the SMART OFFICE 2.0 solution, users can engage in a video call with six-people simultaneously while continuing to chat or screen share with co-workers. Additionally, the solution offers features such as Call Grabber, voice and video conferencing with multiple people, and screen sharing with multiple people, group chat, presence, as well as Microsoft integration and Unified Messaging.

Edited by Rory J. Thompson

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