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ShoreTel Addresses UC Needs for Hawaii's County of Maui

January 09, 2014

The County of Maui, Hawaii, is using ShoreTel to address its ongoing UC needs.

The County was searching for a reliable and scalable communications solution and turned to ShoreTel that delivered an offering that could be implemented quickly and easily across multiple sites.

Implementation is currently in process and once it is complete the solution will deliver telecommunications cost savings of 20 percent per year.

ShorTel provides simple phone systems and unified communications solutions. Its technology will benefit 1,600 employees across 65 sites for the County of Maui, consisting of the islands of Maui, Molokai and Lanai.

"The Hawaiian Islands are among the most remote in the world – we have limited network connectivity on our islands and to the mainland, so resiliency was a huge priority in our vendor selection," said Bill Conant, section head of technology operation services, IT services division, County of Maui.

ShoreTel unified communication solution has displaced the county’s outdated legacy system and is providing network resiliency and ease of administration for the users.

The County of Maui, Hawaii, is already using ShoreTel IP-PBX solution with integrated unified communications at the Wailuku Police Station and in several county departments in Maui.

More roll-outs of the solution are planned every month through June 2014.

Featuring N+1 resiliency, ShoreTel’s solution can support services during partial network outages. The user-friendly ShoreTel features have also helped the county to reduce its reliance on the Helpdesk.

"ShoreTel UC solutions are helping local government departments like the County of Maui meet their communications needs by providing an easy-to-use, reliable, and scalable communications solution that can be implemented quickly and easily across multiple sites," said David Petts, senior vice president of worldwide sales for ShoreTel.

ShoreTel provides simple IP phone systems and unified communications solutions. The company was in news last year for developing a hybrid UC solution allowing customers with on-premises UC environments to access UC applications via the cloud on a monthly basis.

Edited by Ryan Sartor

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