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Vocalocity Launches Several New Technology Solutions

December 19, 2013

Vocalocity, a Vonage company, which provides hosted VoIP phone systems to small and medium businesses in the U.S. and Canada, has launched new mobile, desktop applications as well as Salesforce.com and call history plugins.

The new solutions will help businesses to increase sales, improve productivity and strengthen customer relationships.

“Customers are the lifeblood of every business, and it is important that a business’s phone system – the conduit to its lifeblood – is built with features that keep customer relationships going strong,” said Wain Kellum, former CEO of Vocalocity and now president of Vonage Business Solutions, in a statement.

Kellum said that businesses no longer run on a pre-set schedule, making it more important for owners and employees to have access to their office phone system all the time, from any location.

“We continuously listen to the needs and wants of our customers, and we strategically build and deliver solutions that directly address their demands and the pain points of the business industry,” he said.

Kellum said that the company’s new applications and plugins are exactly what business owners and their employees need to manage their companies.

Officials with Vocalocity said that mobile applications, which are available for iPhone and Android devices, allow users to extend many of their business phone service features to their smartphones.

The apps allow users to monitor call queues, read voicemail transcripts, review call history, and manage account and extension settings among other capabilities.

 Company officials said that newest desktop application extends the features of its virtual PBX to the office computer. Users can control incoming and outgoing calls and manage their extension settings, directly from their monitor.

Both these applications are free to Vocalocity customers.

Vocalocity’s new Salesforce.com plugin, which is available to customers for just $2.99 per month, not only improves the speed and quality of information available with each call by automatically showing relevant caller information in real-time but it also allows users to create new contacts, leads or accounts; automate call tracking; and quickly log customer and lead interactions.

unified communications recently reported that Deloitte has named Vocalocity to its Technology Fast 500 list for the third consecutive year.

The company ranked 188th among the 500 fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America.

Edited by Cassandra Tucker

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