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Broadview Networks' OfficeSuite Finds Favor with Gartner

November 25, 2013

Broadview Networks has emerged as a reliable communications provider that can provide a full spectrum of cloud-based unified communications solutions. It’s Officesuite, which was recognized by Gartner, provides businesses a complete phone system that helps people stay connected with no disruption in business continuity.

Gartner assigned Broadview Networks a place in the 2013 Magic Quadrant for UCaaS.  More than 100 hosted cloud providers competed for a position in the top 16. Placements were made on the basis of the company’s vision, capabilities in the UCaaS delivery model, the breadth of features of the UCaaS offering, as well as market presence in North America.

"We believe placement in the Magic Quadrant reflects our commitment to growing our UCaaS offerings, particularly for small and medium-sized businesses that benefit from our exceptional customer service," said Brian Crotty, chief operating officer at Broadview.

As technology integrates communication applications across multiple platforms and networks become more complex, unifying communications and ensuring business continutity gain greater significance. In addition to unified communications, organizations are rapidly adopting mobile and Broadview networks says that it has been dedicated to continually evolving the product to ensure OfficeSuite ensured business continuity as well as mobility.

 According to Gartner, "Mobility, through smartphones and tablets, now plays a prominent role in the UCaaS ecosystem."

Thus by centralizing a number of services on a single platform, OfficeSuite saves money, alleviates management complexity and streamlines operations.

Broadview Networks features also include the company's call center offerings, CRM integration applications, ease-of-use, affordability and size of customer base as well as Internet access and multi-site data networking options.

Crotty believed that Broadview Networks’ achievements were a result of investments made in its VoIP (voice over Internet protocol) offerings. Its proprietary technology made it easier for the company to excel with feature development and support.

With greater adoption of cloud computing, continuous improvement of network quality, rise in BYOD (bring your own device) and increase in mobility trends, adoption of UCaaS among large enterprises could accelerate. Companies like Broadview Networks are bound to find advantage.

Edited by Cassandra Tucker

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