Unified Communications Featured Article

Singapore Library Opts for a Virtualized Private Cloud as a UCC Solution

November 20, 2013

A recent post by FutureGov, a Singapore-based trade media business, announced the local National Library Board (NLB) plan to roll out unified communication (UC) in a private cloud to boost its own efficiency and productivity. Such a solution enables them to share related content, such as e-mail and documents online, and have virtual conference sessions or online meetings in real-time, as needed.

Management support is said to be crucial during the roll-out and the move to the cloud; senior staff members are being encouraged to conduct virtual meetings instead of travelling across town thanks to the transition, from hardware to cloud.

The corporate cloud is meant to meet their business need to communicate and simplify collaboration among a distributed workforce, as well as make it possible to interact with the people they do business with from a distance. It is also a means to extend their existing businesses, be more flexible and have scalable IT services.



The use of a private UC cloud solution was decided on, rather than considering public cloud services such as Skype and Cisco WebEx, because the library is a statutory board with security restrictions. This decision allows NLB to ensure appropriate IT governance as it will be up to them to manage, control and filter incoming communications.

NLB’s decision for a virtualized private cloud and the move of their communications from on-premise to a CaaS solution benefits each site brought onboard as it meets their unique collaboration needs, both internally and with other stakeholders and partners.

A unified communications/collaboration (UCC) solution via the Private Cloud will be integrated into the existing IT infrastructure (proprietary computing architecture) to allow NLB to stay in touch with its 21 public libraries, three regional libraries and one national library, which it oversees, via a single interface.

The setup of a new integrated platform, the opted private cloud-based UC solution, will provide NLB the means to share information and knowledge as well as ways to operate seamlessly together with the other libraries; in addition it will help them “to make better and faster decisions [on everyday operations] regardless of work location,” said Ramachandran Narayanan, Deputy Director, Technology & Innovation at NLB.

With the private clouds residing within the company environment, NLB staff can easily engage and reach out to whomever using “softphones,” which they’d intend to use in place of IP phones and instead of personal devices (BYOD) due to security concerns. They’ll have the ability to use dedicated software programs that come installed on the devices to share voice and video feeds, as well as slides and materials while on a call, Narayanan affirmed. This is just another benefit that shows the value of cloud computing in a business setting.

Edited by Ryan Sartor

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