Unified Communications Featured Article

Anywhere365 Unified Contact Center Qualifies for Microsoft Lync 2013

October 04, 2013

Workstreampeople, a software development specialist, recently announced that Anywhere365 Unified Contact Center recently received Microsoft Lync 2013 certification after it passed on all 103 cases required for certification.

Anywhere365 Unified Contact Center helps to maintain the balance in client’s organization and enable managed communication. The solution helps the businesses to make their clients and employees available anytime, anywhere, at just the right moment and in a structural way. The businesses can organize their Lync communication and dialogues with Anywhere365.

 “We are very proud that our solution has been qualified for Microsoft Lync 2013. This is an acknowledgement of our investments in the creation of an innovative, highly scalable and complementary Anywhere365 Unified Contact Center Platform for Microsoft Lync,” says Gijs Geurts, managing director of Workstreampeople. “We have developed the Anywhere365 Unified Contact Center with a unique philosophy in mind. We believe that everyone is a contact center. Everything is focused on enabling efficient and productive dialogues to take place between people, companies and their customers and groups of people, while at the same time providing powerful, actionable business intelligence capabilities to extract previously hidden dialogue patterns.”

 “Lync’s extensibility model enables partners to meet a variety of business and communications needs”, says Dan Benedict, program manager Lync ISV Qualification Program at Microsoft. “Having met the requirements for Lync qualification, Workstreampeople’s Anywhere365 is available to customers seeking a qualified contact center solution.”

Workstreampeople is the developer and supplier of the Anywhere365 Unified Contact Center for Microsoft Lync 2010 Server/Microsoft Lync 2013. The company’s solutions enable organizations to improve their business results and enhance their operational efficiency.

Edited by Rachel Ramsey

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