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ShoreGroup Rolls Out CaseSentry Enterprise Viewer for Unified Management

September 03, 2013

ShoreGroup, Inc., a professional services and software solutions company, has recently rolled out its new Enterprise Viewer application for the CaseSentry platform.

CaseSentry is a comprehensive management platform used by enterprise support teams and global service providers to manage the main and most complex networks in the world. Its automated processes range from patented root cause analysis that quickly pinpoints the source of current or emerging issues to workflow and support solutions that increase support efficiency – empowering businesses to maximize systems and application availability while reducing operational support costs.

With the new released Enterprise Viewer application, enterprise and service provider can now efficiently manage end-to-end user experiences and service levels for both voice and video applications through a single, unified management interface.

“Our new Enterprise Viewer expands on CaseSentry’s existing capabilities that provide comprehensive operational and business metrics for Cisco Unified Communications Manager sessions,” said David Gauthier, ShoreGroup’s vice president of advanced management services. The Enterprise Viewer application comes with automated CaseSentry processes that recover, analyze, and archive detailed session data from all managed Cisco communications and collaboration applications.

This application can be easily accessed through a single interface and offers valuable information such as session quality, mean opinion scoring (MOS), and call detail and management records. The application is built with drill-down feature to give admission to the in-depth data that support personnel need for effective analysis and troubleshooting.

The Enterprise Viewer currently links access to session data for the following call control applications: Cisco Unified Communications Manager (CUCM); Cisco Unified Communications Manager Express (CME); Cisco Video Communications Server (VCS).

“By adding session data for Cisco’s Jabber, Express, TelePresence and VCS applications, we’re able to provide busy support teams with immediate visibility to all collaboration sessions from a single interface. The Enterprise Viewer empowers support teams to operate more efficiently and quickly resolve service-impacting issues,” Gauthier added.

Edited by Alisen Downey

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