Unified Communications Featured Article

Fonality Encourages Small Businesses to Adopt Unified Communications

August 05, 2013

Small businesses need the benefits of unified communications, but they haven’t been adopting this technology as rapidly as expected. There are many reasons for this, and the unified communications service providers haven’t done too much to change the situation. 

Now, Fonality wants small business owners to think big, especially when it comes to selecting the telecommunications solutions for their company. The company is all set to bust the myths about deploying business phone systems for small businesses.

Since a unified communications system is created on an integrated platform, it facilitates a vast range of communications badly needed in today’s business environments. If the modern day companies, big or small, can manage their voice, data and video communications on a single platform, it will be profitable to them.

Unified communication and contact center solutions enable small companies to concentrate more on their customer-centric approach. Using these communication platforms, these small-sized companies can reduce the time spent on unproductive tasks and concentrate more on their core business. This will help them stay more profitable.

Fonality offers various business phone features. They include the ability to change phone menu options for different times of day. It also enables the contacts to be available and select the best way to reach them. Users will also have the ability to record and store agent calls on the go.

“A small business encounters plenty of myths when purchasing a business phone system, assuming that a full-featured solution from a legacy provider is only available for large organizations,” said David Scult, CEO at Fonality. “Most of these myths are false. Feature-rich communication and contact center solutions have never been more affordable or accessible, and they can help companies of all sizes project a big business image to customers.”

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