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Windstream Inks New Agreement with Mitel for Managed UC Service Offerings

July 01, 2013

Windstream recently inked a new agreement with Mitel to offer the MiVoice and MiCollab solutions in a fully managed, cloud-based unified communications-as-a-service (UCaaS) solution using Mitel’s MiCloud service.

Officials at Windstream said that this new partnership will allow their company to sell Mitel’s MiVoice and MiCollab solutions along with their enterprise-class cloud solutions supported by VMware.

"Today's business environment is constantly evolving – and with that, so is the way businesses communicate with their customers," said Tim Whelehan, vice president of business development for Windstream. "By offering industry leading, cloud-based UC solutions such as Mitel's MiCloud for Service Providers, we can provide the technology and expertise that helps these businesses ease into this new environment – all without the upfront capital costs of a traditional UC solution."

The bundled up managed services offerings which is scheduled to hit the market this fall, enables Windstream customers to take advantage of exclusive features and functionality from advanced UC, mobile and desktop collaboration, to messaging and other applications. This service is available to customers in a scalable, subscription-based service.

"Mitel's unique single stream of software provides the ease of use and flexibility that service providers like Windstream need to provide powerful solutions to their customers for premise, cloud or hybrid deployments," said Joe Vitalone, Mitel's executive vice president for the Americas. "Windstream is a leading service provider in the U.S. and with this new cloud offering, their business customers will have even greater choice and opportunity to select the services best suited to their needs."

The UCaaS offering comes with 24x7 remote and onsite monitoring and support through Windstream's nationwide network of data centers. The company has been working to expand this network, and also recently announced that design and construction of its new Charlotte, NC, data center is underway.

Edited by Rich Steeves

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