Unified Communications Featured Article

Unified Communications Benefit Your Business Most When Taking Certain Precautions

June 18, 2013

A traditional unified communications (UC) platform is made up of voice, messaging, presence, mobility, conferencing and video functions that enable employees to be just as productive if not more while on-the-go. In spite of the fact that this intuitive platform can drive efficiency, reduce an array of communication-related costs and help businesses to form much deeper relationships with customers throughout the globe, there are several guidelines to remain mindful of when migrating to this suite.

It is important to highlight that when transitioning to UC infrastructure, many businesses don’t plan ahead for the influx of traffic they will see due to opening all of these communication channels up to both employees and customers alike.

According to a recent blog post from UC expert Teo, “It's dangerous to rely solely on the monitoring, buffering and latency management tools that UC service providers offer. When establishing a UC setup, IT managers should instead craft a Quality of Service (QoS) policy that prioritizes particular communications platforms over others.”

After all, certain UC services demand more bandwidth than others. Zeroing in on VoIP in particular, in order to yield high quality interactions, a high level of bandwidth is required. Thus, IT decision makers must be armed with the knowledge needed to ensure their systems can handle these increasing demands now and in the future or users could encounter problems like dropped calls, one-way audio and poor voice quality, to name a few.

Yet, “placing a high priority on VoIP and video tools will prevent some common issues that can arise from insufficient bandwidth,” the post added.

According to Pike & Fischer’s Broadband Advisory Service, the utilization of  VoIP services in the U.S. alone will significantly over the next two years with an estimated 8.5 million more Americans beginning to leverage IP phone offerings during this 24-month period. Also, looking over the next five years there will be a 14 percent growth rate in the VoIP space and 30 million U.S. households began to use some form of VoIP by the end of 2010.

With organizations still attempting to overcome the hurtles caused by a near economic depression, VoIP has been again and again thrust into the spotlight because of the many features it offers, including:

      • Cost savings
      • Remote working opportunities
      • Enhances customer satisfaction levels
      • Allows customers to interact with a business through whatever channel they feel most comfortable with

Have you jumped onboard the VoIP train to retain your competitive edge? Now is the time before it leaves the station.

Edited by Alisen Downey

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