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Aastra Releases a Report on the Adoption of Unified Communication

June 04, 2013

Small businesses are fast adapting modern communication technologies to reduce costs and improve efficiency. For such businesses, unified communications has as a shot in the arm as it allows them to cut costs and improve the communication with their remote employees.

In a recently released report titled, "The True Value of UCC to Small and Medium-sized Business Customers: Why They Can't Thrive Without It,” enterprise communication provider Aastra has stated that the adoption of Unified Communications and Collaboration (UCC) is growing among companies, especially among small businesses. Understandably, this adoption is highest among those companies that have a greater number of remote and traveling employees.

Adoption of UCC tools such as audio and videoconferencing, IM (Instant Messaging) and unified messaging is on the rise. These tools easily connect the remote workers and reportedly improve productivity of the employees.

Aastra has conducted this research with Frost & Sullivan. The research states that one of the major reasons SMBs look to adopt unified communication technologies is to reduce costs.

In its unified communications suite, Aastra brings together Microsoft Lync and IBM Lotus Sametime. It helps users to communicate safely and efficiently by combining presence information with multiple modes of communication.

According to Stephane Bobinet, director of European Market Communications for Aastra, "As the market leader in communications for small and medium-sized businesses in Europe*, it is important that we share these insights with the channel community. The findings not only provide a valuable insight into the reality of the SMB market but also reinforce that the latest enhancements to the Aastra 400, such as being even simpler to install, easier to manage and more cost-effective, are in tune with the market requirements.

Recently, Aastra announced that it upgraded its Solidus eCare version 8.2 offering. This upgrade reportedly helped call center employees in improving their communication skills with the customers.

Edited by Alisen Downey

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