Unified Communications Featured Article

SimpleSignal Partners with Park Bench Solutions to Provide a Unified Communications Experience

May 15, 2013

Due to technology advancements happening in Cloud Unified Communications and Collaboration (UC&C), companies of all sizes are looking for unified communications options that can increase the productivity of their employees in the current fast-paced environment. To provide a single solution and an entirely new unified communications experience to companies, SimpleSignal has partnered with Park Bench Solutions LLC to launch a new unified communications platform called “Organizes Development and Integrates Networks” (ODIN). With the help ODIN, customers can manage their existing voice services using a simplified intuitive interface and can seamlessly integrate their BroadSoft-based Hosted Enterprise Voice into Google Apps on-demand."We recognize the rapid movement towards more cloud-based applications in addition to hosted voice communications. Unified communications is very versatile and our goal is to make it simple, manageable and most importantly, tie it all together," said Dave Gilbert, CEO of SimpleSignal, in a statement. “ODiN allows us to rapidly integrate and deploy many new services our customers are requesting.”

Using SimpleSignal’s recently announced new integrated application, gUnify, Google Apps users can seamlessly use SimpleSignal’s hosted PBX from within Gmail. gUnify provides features like click-to-call, call history, presence and conference calling. “Due to high demand for gUnify, we found the ordering-to-provisioning process could sometimes take days or even weeks. Now that gUnify is powered by ODiN, customers have full control to select the gUnify application in the new portal on-demand, and self-integrate their entire organization into Google Apps in less than five minutes,” explained Gilbert.

Apart from on-demand access and integration into Google Apps, SimpleSignal customers can now enjoy an intuitive, fully responsive, HTML5 based internet portal that gives them uniform experience across any device, browser, or operating system. They will now have full access to create custom voice dashboards for their end user features. Also, users will be able to access historical call records across the entire enterprise with extensive call details & analytics for call center reporting.

"We are very excited to announce our partnership with SimpleSignal,” said Marc Tribbe, Co-Founder of Park Bench Solutions LLC. “They are true innovators when it comes to the hosted communications ecosystem, and we are pleased to integrate ODiN into their existing infrastructure to serve as the growth engine for many integrated applications and services."

Edited by Blaise McNamee

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