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Ovum Ltd. Reports Increasing Value in CEBPs

February 21, 2013

In a new report organized by Ovum Ltd., a global analyst firm based in London, England, the organization announced that communications-enabled business processes (CEBP) have an increasingly important role in today’s businesses.

The report shows that the IT industry is under pressure to combine old and new technology and resources, to deliver functional goods and services in a timely manner.

“The rapid proliferation of mobility solutions is creating complex integration issues that need new solutions,” Saurabh Sharma, senior analyst at Ovum and author of the report, said in a statement carried on the company’s website. “Mobility will drive demand for CEBP development, to enable person-to-person interactions, as well as application/business process-to-person and person-to-application/business process interactions.”

No one, Sharma believes, should approach CEBP development without a strategy that enables the company to find business processes from communications based on their business’ values. Organizations should try leveraging existing integration architecture for the development of CEBPs, which would enable integration between contrasting applications.

“Interoperability and integration,” said Sharma, “remain major barriers to CEBP adoption as only a few CEBP development platforms support a wide range of open standards and protocols such as session initiation protocol (SIP), voice extensible markup language (VoiceXML), asynchronous JavaScript and XML (Ajax), Web services description language (WSDL), and extensible messaging and presence protocol (XMPP).”

According to Sharma, lightweight mobile middleware is gaining ground as a suitable approach for the integration of mobility solutions with enterprise IT systems and business process. According to UCStrategies, CEBP is the highest form of unified communications due to its ability to allow businesses to meet their goals in a more stable manner.

Ovum Ltd., founded in 1985, specializes in global coverage of IT and telecommunications industries. Its research comes from over 400,000 interviews each year with various different businesses throughout different industries.

Ovum also has offices in New York, Boston, Paris, Seoul, Hong Kong and Tokyo, along with several others.

Edited by Braden Becker

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