Unified Communications Featured Article

Specialty Search International Implements Whaleback Managed Services' UC Services to Drive Productivity

January 30, 2013

Whaleback Managed Services, providers of managed unified communications services, recently announced that its CrystalBlue Cloud-based Unified Communications Services is driving productivity for Specialty Search International. Additionally, Whaleback’s UC services has helped Specialty Search International expand its business reach, enhance call quality and improve management of remote workers, while also serving to enhance its recruiting process within the hospitality industry. Specialty Search International is a recruiting firm focusing on recruitment within the hospitality industry.  

In a statement, Ron Folkman, Chairman, and CEO, of Specialty Search International, said that, "Whaleback is sensitive to small businesses. We do not have telephony resources on staff and Whaleback offers a variety of options that enable us to be more focused and personalized in our business. They offer a simple and flexible solution that is within our budget. For example, we just added two locations and all I had to do was send my new employees their phone. I just call Whaleback and they do the rest. They follow up on everything, so I don't have to worry about the phone system. I can just focus on managing my business."

The decision to go with Whaleback’s UC services was based on the reliability and reach as well as cost-effective pricing of the service. By leveraging Whaleback’s UC service, Specialty Search International was able to benefit from – reduction in cost of phone services; easy connectivity between offices enabling seamless communications; ability to easily and quickly add remote users; and improved monitoring and management of employee phone time.

Ron Folkman said that, "Our life is our phone. Whaleback understands that without our phones our hearts stop beating. When there is an issue with the phone system, Whaleback contacts me before I even realize there is a problem.”

Whaleback Managed Services provides small and medium enterprises with advanced range of cloud-based managed unified communications services. The company's complete business-class voice services help in improving productivity while lowering operational and capital expenses by delivering flexible, feature-rich VoIP calling packages; improved customer service; and centralized monitoring and management. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, happening now in Miami, Florida.  Stay in touch with everything happening at ITEXPO. Follow us on Twitter.

Edited by Brooke Neuman

Request a Quote
Become a Partner

Featured Blog

Millennials and Technology – "I want it now"

The millennial generation, also known as individuals born between the years of 1980 and 2000, are a group of highly collaborative adults estimated to account for roughly 75% of the global workforce by the year 2025...

4 Steps to safely enter 2016 with Fusion and leave your old provider behind

Enough is enough! You can't tolerate the dropped calls, the complaints from upper management, and the slow response time from customer service. You saw the signs of the breakup all along, and now it's time to move onto something new...

Practical Benefits of a Unified Communications System

The business world of is rapidly changing thanks to the technological advancements of recent years...