Unified Communications Featured Article

Unified Communications Space Heats Up as Temperatures Plummet on the East Coast

January 22, 2013

If you think the unified communications space had reached its full potential, you are dead wrong. In fact, as more companies continue to increase mobile access to employees, UC will only become more critical to overall business operations as the days pass. This next generation platform encompasses several invaluable communication channels such as instant messaging, interactive voice response (IVR), call forwarding, call waiting, Web and audio conferencing among others.

In a recent report from UC Strategies, it was revealed that as the UC industry expands, the necessity for efficient management solutions that can keep mobile devices protected from cyber attacks while simultaneously enabling IT administrators to much more closely see the actions taking place on these devices and applications will grow significantly in 2013. Not only will UC continue to be adopted rapidly but carrier management, consultation, application development and management, bring your own device (BYOD) and mobile device management offerings will also be leveraged by the masses in the not so distant future, the report added.

An additional and extremely interesting fact highlighted by the source claims that more entrants expanding their footprint into the unified communications space will lead to the vertical becoming much more competitive this year. Another variable that can be attributed to the increased competition is the fact that next generation communications offerings are always being introduced into the corporate environment as way to reduce costs while raising the bar on customer satisfaction.

Yet, “the trick to cultivating the most successful business communications technology strategy lies partially in the procurement of advanced UC solutions, as well as the creation of strong information governance policies to ensure proper use of devices and other tools,” UC provider Teo commented in a blog post.

To do its part in contributing to the expanding market, Teo powers both the UC Pro Server and the UC Mini Server. While the UC Pro Server as touted as being an open standards-based offering that runs upon a Linux operating system, it can be utilized for varying station and call scenarios. It is ideal for companies with 100-2,500 users. On the other hand, the UC Mini Server can support up to 100 users, is leveraged by small businesses and satellite offices in most cases, and can either be positioned on a desktop or mounted to the wall. However, it also is open standards-based and boasts PRI, T1 and Analog FXS and FXO ports.

Company officials concluded, “Our adaptable platform brings together the power of enterprise-grade technology with intuitive user interfaces. As the only unified communications product developed with the user experience foremost in mind, we designed the user interfaces with the specific goal of creating a system that’s both easy to use and easy to administer. And we took the same approach to licensing, making it extraordinarily easy for you to deploy and upgrade the platform as your organization grows.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO. Follow us on Twitter.

Edited by Rich Steeves

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