Unified Communications Featured Article

TMCnet Unified Communications Week in Review

December 29, 2012

This week saw new studies revealing UC solutions gaining popularity in Mexico’s market and the advantages for businesses combining UC solutions and VoIP. Annese & Associates also announced a partnership to continue its adoption of hosted UC.

According to a recent study, Mexico’s solutions market is expected to get a boost in the near future. The study, titled “Reality Check on Key Mexican Unified Communications and Collaboration Solutions Markets,” was done by Frost & Sullivan, and expects Mexico to receive the boost in large part to high sales of IP telephony, IP phone and video conferencing.

Some of Mexico’s organizations had been using outdated systems and making the upgrades was a necessity. Frost & Sullivan also expects revenue to approach $500 million by 2018.

“Employees demand communications and collaboration tools that are similar to or better than what they are familiar with outside of work. With the proliferation of Smartphone’s and tablets, mobile UC applications that enable enterprises to meet employee needs are fast becoming popular,” said Francisco Rizzo, an analyst at Frost & Sullivan.

In another study, Digitalolympus.com highlighted the savings opportunities for businesses that have adopted Unified Communications (UC) and are switching over to Voice Over Internet Protocol (VoIP).

“Growing Businesses need to save costs. Also a big priority for them is boosting efficiency, power and productivity. This can be achieved on the telecoms side by switching to VoIP and adopting a unified communications infrastructure,” said a study collaborator.

Businesses are reportedly saving money on telecommunications costs with VoIP phones, and by also adopting VoIP phones for Internet and phone network and other data services onto the same connection.

In a move to solidify its UC offerings, Annese & Associates has signed a partnership with cloud-based UC provider, EC3. Their collaboration is aimed at Annese & Associates to be able to offer a hosted UC, as opposed to its traditional offerings.

“Whether we are able to develop these managed offerings internally or partner out, we will make the necessary investments to ensure best-in-breed solutions for our customers,” said Jamie Aiello, vice president of Services at Annese.

EC3’s cloud-based platform offers hosted voice, video, messaging and collaboration solutions and services should help Annese establish a strong footprint to offer hosted UC solutions in any market.

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