Unified Communications Featured Article

UCC Solutions Gain Popularity Among Mexican Organizations

December 26, 2012

Frost & Sullivan has unveiled its latest analysis report titled, “Reality Check on Key Mexican Unified Communications and Collaboration Solutions Markets.” The unified communications and collaboration (UC&C) solutions market in Mexico is expected to receive a boost due to the huge sale volumes of IP telephony, IP phone, and videoconferencing offerings.

The requirement for these offerings will increase in Mexico with the growing understanding of the advantages of UC&C among big organizations. Vendors in Mexico are also striving to extend their channel-associate base and enhance communication infrastructure.

According to the latest Frost & Sullivan report, while market revenue crossed $272.3 million in 2011, it is expected to cross $478.2 million by 2018.

Quite a few organizations in Mexico have been forced to shift over to IP-based environments due to outdated legacy systems. The future of the UC&C market has therefore been enhanced as these applications operate properly inside the IP domains.

In a statement, Francisco Rizzo, an Analyst at Frost & Sullivan said, "Employees demand communication and collaboration tools that are similar to or better than what they are familiar with outside work. With the proliferation of smartphones and tablets, mobile UC applications that enable enterprises to meet employee needs are fast becoming popular."

Small and medium-sized businesses (SMB) increasingly prefer cloud-based UCC offerings compared to the expensive on-premises implementations. On-premises sales will however not be affected due to the rising popularity of cloud solutions, as both the models harmonize each other, eventually boosting revenue opportunities.

UC vendors and their channels, on the other hand, will be affected by strong competition in the large enterprise arena. Organizations will also be not able to leverage their investments and discourage possible buyers due to the restrictions of telecommunications infrastructure.

Rizzo said, "To remain competitive, participants must look for new sales opportunities and develop strategies to cater to the needs of the untapped SMB market in particular. It is essential to build UCC systems that also offer cloud-based solutions."

The advantages of these offerings can now be successfully communicated by augmenting the awareness regarding UC&C applications among SMBs and enlightening channel associates, resulting in increased revenue opportunities and market development. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO. Follow us on Twitter.

Edited by Braden Becker

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