Unified Communications Featured Article

TMCnet Unified Communications Week in Review

December 22, 2012

This week in Unified Communication news, BroadSoft, Inc. recently won TMC’s 2012 INTERNET TELEPHONY product of the Year Award for its Business Communicator solution. BroadSoft, Inc. is a provider of software and services that enable fixed-line, cable and mobile service providers to offer UC over their Internet Protocol (IP) network.

BroadSoft’s Business Communicator seamlessly integrates BroadWorks and BroadCloud, allowing the user easily access voice, video, instant messaging and presence applications by deploying just a single application.

“The proliferation of tablets and Smartphone’s unlocks new communications options for consumers and enterprise users, but also creates a singular challenge for service providers- how to make mobile UC services available on a single interface that spans all of a user’s mobile devices and platforms,” said Leslie Ferry, vice president marketing, BroadSoft.

In other news Kenesto Corp. reached an agreement to integrate its socially-oriented process engine with Nuage, Inc.’s cloud-based service.

Nuage will specifically integrate its Nuage Café with Kenesto’s process engine. Nuage Café is a file sharing platform that allows users to share and manage their intellectual property securely. The program is designed to create a more natural environment for collaboration and communication.

“We’re very excited by the opportunity to further enhance our customers’ ability to collaborate with each other and with their partners using work methods like those used in their everyday lives trough our secure, social, cloud-based technologies,” said Kenesto’s CEO, Michael Payne.

In other news, telecommuting for employees is becoming increasingly popular, and Podio recently reached the 200,000-user mark. Podio, a platform that allows employees to work from anywhere they want, also reached 700,000 Podio workspaces and installed over 2.6 million Podio Apps.

With an e-mail address and permission from the network administration, Podio allows users to form their own network, letting them manage their work in their own way.

“The social business industry is at an important inflection point, as organizations are now moving beyond just sharing and transparency, and are adopting a more mature focus on getting real work done,” said Alan Lepofsky, vice president and principal analyst at Constellation Research.

Also growing in popularity is the use of Unified Communications and collaboration among enterprises in Mexico. The growing popularity is due in large part to the increase in sales of IP telephony, phone and video conferencing solutions. Additionally, the steady improvement of communication infrastructure within the country will continue to drive up the popularity and demand.

“Employees demand communication and collaboration tools that are similar to or better than what they are familiar with outside of work. With the proliferation of Smartphone’s and tablets, mobile UC applications that enable enterprises to meet employee needs are fast becoming popular,” said Francisco Rizzo, Frost & Sullivan research analyst. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO. Follow us on Twitter.

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