4PSA's Third-Generation Platform Provides New Standards for Unified Communications

Today, individuals and businesses have many options when it comes to choosing a communications solution. With so many ways to go, service providers are offering unified communications (UC), a tool that brings these options together seamlessly so you can access your information on a variety of platforms.

The new third-generation platform from 4PSA, called VoipNow SPE, provides more options in service management and customer innovation in UC software in the cloud.

The third-generation application has more than 100 new features designed to integrate the tools telecom carriers and service providers need. The platform allows out-of-the box Microsoft (News - Alert) Lync integrations, Amazon S3 storage, automation functionality, distributed database, software stack and extension virtualization.

With the new platform, a scalable infrastructure can be built using the high-performance distributed database. The engine of the database is capable of performing 100,000 queries per second “even on modest hardware,” according to the company. The modular software stack results in better performance with high scalability and support for unlimited objects.

New components can be replaced or upgraded as demand increases.

The automation functionality gives service providers and resellers an easy-to-use customer business processes for billing, payments and order management. It also gives real-time, multi-level, reseller functionality for service providers so they can improve fees associated with phone services for their customers.

The software can run distributed in public or private cloud infrastructure with numerous Web tools so it can be managed by administrators.

"Throughout the development of VoipNow SPE, a lot of effort has been invested into identifying all the elements that would make our customers more successful and efficient. We focused on three main areas: infrastructure, customer service and automation,” said Bogdan Carstoiu, 4PSA's CEO. “On the infrastructure side, we included the Cloud Manager that provides assistance in distributed deployments, we addressed the customer flexibility with a new API and Apps support, and we included all automation tools previously bundled with a different product (VoipNow Automation) in VoipNow SPE, at no additional cost." 

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