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Unified Communications, VoIP Benefits Prying Open the Eyes of SMBs Worldwide

November 15, 2012

Virtually any company that uses e-mail and phones of any kind can see an array of advantages from leveraging VoIP and unified communications (UC). No, we aren’t joking; it really is that broad of an audience that can leverage these next-generation platforms and be blown away by the bountiful benefits. Findings seem to mirror that notion and a recent report from Infonetics Research  highlights that nearly $377 billion will be spent on VoIP and unified communications through 2016.

Thomas Beck, director of Marketing and Business Development, Teo, stated in an exclusive interview with unified communications, “I get the above question often, and it is in my mind like asking what sort of companies can benefit most from PC's and soft phones.”

Both VoIP and UC are continuing to pick up speed, as they are being touted as not only reducing expenses and ramping up efficiency but also bringing an unparalleled level of both flexibility and scalability ranging from small to medium-sized businesses (SMBs) all the way up to large enterprises. While VoIP by itself does not do a lot for customer satisfaction, it is the convergence of VoIP with added capabilities such as IM, presence, voicemail integration, e-mail integration, video and mobile integration that really add to customer satisfaction.

Beck added, “While VoIP is a precursor and foundation of all those things, it really by itself does not do much more than legacy phone systems. “

Teo is a leader in the UC market and provide a full suite of UC offerings. The company even powers one platform that scales well from five users to 100,000 users +. That core platform is compatible with the universe of Teo endpoints and third party SIP compliant technologies. Some of the other solutions from the unified communications provider include desk phones, smartphone clients, PC and Mac soft phones, and iPad and Droid tablet soft phones.

A recent blog post detailed that when leveraging VoIP, if for example a firm decides to relocate, it is as simple as one, two, three to move the phone system wherever the company is going without being required to first cancel the service and then reconfigure the hardware in the new location. “Instead, the phone system can be plugged in, connected to the internet and operations can continue as usual,” the post commented.

While Beck revealed that he sees the industry right now creating the foundation for the next wave of systems integration, in the near future he sees companies that have invested in UC will make the transition sooner, and gain substantial competitive advantage by making their entire origination more efficient, productive, and responsive while saving money all the way.

He concluded, “I sincerely see UC as the greatest business opportunity companies will see in a decade, maybe a lifetime. There is just no other comparative opportunity to increase productivity, decrease workload, improve customer satisfaction, and save money, other than maybe UPS logistics, but I jest.”

Want to learn more about SIP Trunking and how to integrate it into your current UC strategy? Don’t miss the SIP Trunking- UC Seminars in South San Francisco on November 27, 2012.

Edited by Rich Steeves

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