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Concur Study Finds More Business Travelers Relying on Mobile Apps

October 16, 2012

Provider of integrated travel and expense management solutions, Concur, recently released a study which identifies areas of issue for business travelers. Specifically, 55 percent of respondents said they feel unhappy thinking of managing receipts and filing expense reports after a business trip, while 53 percent said they feel dissatisfied.

In fact, post-business trip work is such an issue that 80 percent of respondents said it increases their stress level, while a third say the hassles of business travel even impact overall job satisfaction.

Fortunately, there are ways to reduce this stress. Indeed, business travelers have taken to relying on mobile technology to ease the burden of receipts and expense reports, choosing apps to both enhance their business travel experiences while easing the workload when back in the office. For example, some of these travel apps allow for making trip changes at will, while others capture expenses and receipts as purchases occur. Indeed, 89 percent of those surveyed said that mobile technology improved their travel experience, while 62 percent have taken to relying on apps for every single trip.

The most commonly used apps include airline apps, used by 44 percent of respondents, followed by map apps at 41 percent and hotel apps at 30 percent. Despite the fact that most travelers cited expense reports as a major point of stress, only 43 percent of respondents are using apps to file expenses on the road.

"Mobile devices and applications should put the business traveler firmly in control of their trip," said Rajeev Singh, president and COO of Concur. "Our mobile services are designed specifically to help alleviate the stress inherent in business travel, and deliver an experience that that brings the possibility of The Perfect Trip to life."

Last month, Concur announced that its T&E cloud is now integrated with NetSuite's SuiteCloud Computing Platform. That same month, Concur collaborated with WNS Holdings to distribute Concur's solutions to WNS' clients.

Edited by Brooke Neuman

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