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TMCnet's Unified Communications Week in Review

October 06, 2012

As the week comes to a close with another successful ITEXPO in Austin, Texas, it’s time to wind down the news with a recap of all the latest headlines in unified communications.

This week Momentum unveiled its new UC service, Momentum Messenger.

The new UC messenger solution allows users to tap all the benefits of UC, including instant messaging, video conferencing, softphone, voicemail and click-to-dial, all helping to streamline employee communication, client communication and multi-platform communication.

“Unified communications brings freedom and flexibility to the way people work. Adopting an activity-based solution that allows employees to receive calls and messages from anywhere, and on a multitude of platforms, results in quicker response times and ultimately helps improve customer satisfaction,” said Brandon Hagood, Momentum’s director of product development.

Read the full report for the details on Momentum’s latest product.

From ITEXPO this week, Chris Hummel, chief commercial officer with Siemens Enterprise discussed the challenges of making available a UC solution that not only appeals to businesses, but also has a “fun” and productive use to it.

According to the report, UC should unify and harmonize communication channels, business processes, the mobile workforce and the user experience and, Hummel adds, it should enable efficiency, savings, agility, mobility, productivity, collaboration, a great customer experience and competitive advantage.

“Where we are today is we are focused on unifying the platform, unifying the customer experience” among devices and OS platforms, he said.

Read more about Hummel’s ideas on UC at ITEXPO via the full report.

In other ITEXPO news with UC this week, Raymond P. Dolan, president and CEO at Sonus Networks delivered his keynote speech, “Unifying Unified Communications: Increasing Productivity by Working Smarter, Faster & More Collaboratively.”

During his delivery, Dolan said that it was not too long ago that the hottest topics in the mobile space had to do with which access protocol carriers should embrace, how they might work together, and whether a protocol called WAP was the key to supporting walled gardens for mobile Internet users.

UC’s role is, according to Dolan, to help with “ability to locate and connect with people to move forward workflow.”

“If we could track a package 20 years ago, why can’t we track [a person] now?” asked Dolan.

Read more about Dolan’s keynote address and his views on UC in the technology space via the full report.

That’s it for this week’s unified communications week in review. Be sure to visit unified communications’s unified communications community for up to the minute news on all things unified communications.

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