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TMCnet's Unified Communications Week in Review

September 15, 2012

Another week has come and gone, so it’s time to take a gander at the headlines this week in unified communications.

This week, Avaya announced that Radvision has helped the company with Radvision’s Scopia Desktop system. Approximately 35,000 video calls have been made on its newly implemented system, increasing customer engagement while reducing Avaya's expenses.

"Avaya's experience is proof that personal video conferencing is ready for prime time. Solutions like Radvision Scopia combine click-to-call ease of use, a well-known 'meet me' paradigm, and a client that makes high quality audio-video sessions practical and efficient. Rolling out to over 4,000 users was an acknowledgement on Avaya's part that 1) Metcalfe's Law is important to overcoming barriers and 2) scalable video solutions are here, now, and manageable," said Andrew W. Davis, Partner and cofounder of Wainhouse Research.

Read the details of the collaboration via the full report.

Market intelligence from Infonetics Research tells us that the current economic situation is good for UC, as more and more businesses are realizing the cost benefits associated with implementing a unified communications system.

"Around four years ago [unified communications] was more of an infrastructure sell," said Dale Vile, research director at Freeform Dynamics. "Today, it is driven more by collaboration, with smartphones featuring heavily as people become more reliant on them for business."

Frost & Sullivan also released its own report this week that highlighted that the Australian Unified Communications Market will grow an impressive 8.6 percent from 2011 to 2018.

Teo, a UC provider, also had statements on the state of UC and its benefits to companies of all sizes in an uncertain economy. Find out what the experts had to say in the full report.

Last but not least, Verizon – a.k.a. “Big Red” – made headlines with its month-long education program designed to deliver information on disaster preparedness, a timely subject during hurricane season in North America.

Verizon is releasing a National Preparedness Month Toolkit 2.0 – a digital communications tool kit for personal emergency communications planning.

"The time to prepare for any potential emergency is now, not when something is bearing down on you,” said Tom Maguire, Verizon's senior vice president of National Operations Support. “At Verizon, we like to say failing to prepare is preparing to fail. We are partnering with FEMA and support its work this month and throughout the year to emphasize how important it is for consumers and small businesses to have a plan that makes unavoidable communications disruptions less of a factor during any recovery period."

Learn more about Verizon’s commitment to disaster preparedness via the full report.

That’s it for this week’s recap of the news in unified communications. Be sure to tune into unified communications’s unified communications news portal for up-to-the-minute news on all things UC. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO. Follow us on Twitter.

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