Unified Communications Featured Article

Whaleback Managed Services Provides 911 Features to Burlington County Special Services School

September 10, 2012

Whaleback Managed Services is a provider of cloud-based managed unified communications services for small and medium-sized enterprises. Its end-to-end, business-class voice services enhance productivity and reduce operational and capital expenses by offering flexible, feature-rich VoIP calling packages, proactive, centralized monitoring and management, and high-touch customer service. 

The company has been selected to provide its 911 features to Burlington County Special Services School (BCSSS), a public school that educates more than 1,000 students with special needs, to assist first responders in emergency responders.

Because of the students' medical needs, BCSSS often needs to call emergency services several times a week. The campus has five buildings including a large building with a dozen points of entry, making it difficult for emergency officials to know exactly where to go when called. Prior to installing the Whaleback service, first responders would be confused about where the emergency was happening and how they could get to it quickly, wasting valuable time.

Whaleback's CrystalBlue Unified Communications services send location information to the PSAP (Public Service Answering Point) including street address, building and specific room numbers to enable emergency responders to go directly to the emergency location faster and easier. As the call is placed, a 911 call notification is sent via e-mail and/or text to internal emergency response teams, allowing the internal team to initiate action and save time.

"Because of the special needs of our students, we need to treat every situation as an emergency. We have to get them the help they need and if it has to come from outside of the school then we do that," said Ryan Van Laeys, technology facilitator, Burlington County Special Services School District, in a statement.

He added, "We pride ourselves on having a great staff, but there are times we need to call outside assistance. With the Whaleback 911 feature, we can direct emergency personal to the exact entry closest to where the 911 call was placed. Our children receive the help they need faster which makes our schools safer, so parents and students can feel confident that they will receive the help they need when they need it."

Karil Reibold, president and CEO of Whaleback Managed Services, will present sessions at ITEXPO West 2012, the world’s largest communications and technology event that brings together the entire community for a week of business-building and researching today’s most powerful communications solutions. Reibold joined Whaleback in 2008 and has increased revenue for 16 consecutive quarters, established Whaleback’s best-in-class managed service, broadened the service offering and improved margins by over 110 percent.

Reibold will present two sessions, “Financial Models and Economics for Expanding VoIP Services,” which will consider high-level business models for introducing new services, like wholesale termination, SIP trunking and hosted PBX services, using the latest engineering methods and financial estimates, and “Today’s Service Provider – More than Just SIP Trunks,” which will explore revenue-generating services and how you can package them effectively for maximum profitability.

To find out more about Karil Reibold and Whaleback Managed Services be sure to attend ITEXPO West 2012, taking place Oct. 2-5 in Austin, TX. Reibold is speaking during “Financial Models and Economics for Expanding VoIP Services” and “Today’s Service Provider – More than Just SIP Trunks.”

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.

Edited by Jamie Epstein

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