Unified Communications Featured Article

Sprint Introduces Productivity Suites

August 27, 2012

Sprint has launched Productivity Suites that bundle enterprise-class communication, collaboration, security and storage tools with ongoing IT support to offer businesses a comprehensive solution, ultimately enabling their employees to further collaborate and therefore increase productivity.

“With the company’s focus on expanding our software-as-a-service (SaaS) portfolio, our productivity suites were designed to help companies boost productivity and cost savings, allowing employees to make the most of cloud-based collaboration and communication tools with seamless mobile integration for anytime, virtually anywhere access from nearly any device,” said John Dupree, senior vice president of business sales at Sprint.

The company simplifies the ongoing support processes with premium Carefree Cloud, “white glove” migration and onboarding assistance, in addition to online support resources and a user friendly portal to manage the services.

Available with all Office 365 plans, Carefree Cloud provides companies the flexibility to receive the level of migration and ongoing support they need. Company officials said that tech-savvy customers can use the “Migration 1-2-3” self-serve tool if they are transitioning to the new solutions on their own. For those who may not have access to IT help, Sprint can provide them with “white glove” step-by-step assistance to walk them through the migration of all applications and users to Office 365 – including end-to-end setup on all devices.

Company officials said that this offers a variety of plans to meet the needs of businesses, including those with the core capabilities of Office 365 including Office 365 Professional, including access to Exchange, SharePoint, Lync Online and Office Web applications; Office 365 Enterprise, including additional features such as Active Directory synchronization, archiving capabilities and IT policy management, along with features that are available in Office 365 Professional.

Furthermore, Office 365 Enterprise Plus adds a subscription to Office Professional Plus 2010 desktop for up to five devices, as well as unlimited storage for e-mail and archiving, according to company officials.

Moreover, building on the features of Office 365, Sprint’s Productivity Suites add extended technical support through IT Helpdesk from Sprint, helping keep a business up and running by eliminating the expense of a dedicated IT staff or outsourced consultant.

Company officials said that theProductivity Suiteadds IT Helpdesk to the Office 365 Professional plan. In addition to unlimited 24/7 remote and onsite technical support for operating system issues and software support and installation, the IT Helpdesk includes hardware diagnostics and troubleshooting, including most peripherals and mobile devices.

Plus, It also offers financially-backed service guarantee, computer protection software and unlimited secure online data backup. Company official said that for businesses that need more, Productivity Suite Plus provides all of the features of the Office 365 Enterprise Plus plan bundled with IT Helpdesk.

Noting that the complexity involved in migrating from one solution to another is a key barrier to wider adoption of cloud services, Melanie Posey, research vice president at IDC, said that Sprint’s Carefree Cloud service and IT Helpdesk offerings make it easier for businesses to switch over to cloud-based Office 365.

“On-going technical support for Office 365, combined with IT Helpdesk options that meet specific needs, provide SMBs with flexible, cost-effective SaaS and IT support options that may have otherwise been out of reach,” Posey added.

Sprint Nextel offers a comprehensive range of wireless and wireline communications services, bringing the freedom of mobility to consumers, businesses and government users alike.

Recently, Sprint signed on to become a platinum sponsor of M2M Evolution Conference & Expo, October 2-5 at the Austin Convention Center in Austin, Texas. M2M Evolution is collocated with ITEXPO, one of the best-attended communications and technology trade shows. 

Edited by Allison Boccamazzo

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