Unified Communications Featured Article

Adapt Telephony Services Reports Strong First Half 2012 Sales

July 18, 2012

An Interactive Intelligence reseller since 1997, Adapt Telephony Services recently released the First Half 2012 Sales report. With a significant number of customer wins from diverse industries, the company’s sales performance remained excellent over the first six months of 2012.

New customers include Achieve Financial Credit Union, Air Force Federal Credit Union, Andrews Federal Credit Union, El Rio Community Health Center, PST Sales & Service, Service Credit Union, Sikorsky Credit Union, State Department Federal Credit Union and Unitus Community Credit Union.

Adapt Telephony Services is a global value-added reseller and integrator of unified business communications solutions for contact center automation, enterprise IP telephony and business process automation. As an Interactive Intelligence elite partner, Adapt Telephony sells, installs and supports Customer Interaction Center (CIC), the Interactive Intelligence all-in-one IP communications software suite.

CIC provides contact center automation, enterprise IP telephony and business process automation functionality for mid- to large-sized organizations. Based on open standard, single-platform architecture, CIC is used to eliminate the cost and complexity relating to multipoint products.

In addition of implementing CIC for a number of clients, Adapt also introduced hundreds of clients to Interaction Mobilizer, a new software platform from Interactive Intelligence.

Designed to bridge the gap between contact centers and the mobile customer base, the Mobilizer platform allows businesses to integrate back-end customer records and contact routing capabilities with data about a customer’s device and behavior in the mobile application.

The solution, according to industry watchers, will help enterprises to move forward with the integration of customer care and mobility, and significantly improve the mobile service experience for customers.

Adapt Telephony recently earned significant business performance honors at the recent Interactions 2012 global conference in Indianapolis.

Interactive Intelligence is a Platinum sponsor of
ITEXPO West 2012. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO is the world’s premier IP communications event. Visit Interactive Intelligence in booth #807. For more information on ITEXPO West 2012 click here.

Edited by Braden Becker

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