Unified Communications Featured Article

TMCnet Unified Communications Week in Review

July 07, 2012

It was a busy week in the Unified Communications sector. Here are some of the major stories from unified communications.

Sujata Garud, a unified communications contributor, reported that the largest telecommunications company in Belgium, Belgacom, has launched a Unified Communications-as-a-Service (UCaaS) offering. It integrates communication tools via the cloud for Belgacom’s professional customers. Among its many features is the Single Number Reach, which lets a company provide a unique identity to its users so they remain accessible from anywhere and using any device.

In another story on unified communications, Generation Y employees, who are very used to multitasking, are increasingly using mobile and virtual solutions in work environments. This is leading to more collaboration in workplaces – such as in the Asia-Pacific region – with less divide appearing between unified communications and collaboration (UC&C), as well as social media and productivity applications, IDC said. In addition, businesses that avoid unified communications (UC), video or audio conferencing may not appeal to Generation Y employees and could lose market share to competitors, according to a report from IBM cited by Teo.

It was also reported by unified communications that Czarnowski, an established marketing firm, has selected Whaleback’s CrystalBlue Cloud-based Managed Unified Communications Services for its 19 offices. The company says it was able to reduce expenses by 20 percent or more by using the product. It provides advanced calling features and services, such as four-digit dialing to any of the offices, voicemail to e-mail, find-me- follow-me, and can send digital faxes to individual employees.

NextUC was another piece of news this week, as its collaboration platform will make Web meetings, video collaboration, text and voice easier to use and more powerful by integrating them into such devices and options as iPads, iPhones, PCs, Apple OSX and the Android operating system. NextUC says its product is more economical, easy to install and has improved functionality than options from rivals. NextUC’s platform is a cloud- and Lync-based product.

And HealthCare Access Maryland has selected iCore Networks’ internet telephony solution. iCore Networks provides hosted unified communications and cloud applications services. The solution will let HealthCare Access Maryland manage its unified communications.

Want to learn more about the latest in communications and technology? Then be sure to attend
ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

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