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TMCnet Unified Communications Week in Review

April 28, 2012

Unified Communications saw the deployment of several new solutions this week, as well as a number of kudos for existing applications.

At the IMS World Forum in Madrid, GENBAND showcased its new A2 Communications Application Server, its S3 Session Border Controller and its recently released GENBAND GENiUS IMS. The A2 Application Server is the only application server with fully integrated multimedia applications for UC. The S3 SBC brings security, policy enforcement and session management capabilities, while GENiUS IMS, a winner of an Internet Telephony 2011 Product of the Year Award, offers the flexibility of a seamless transition to a fully distributed IMS architecture.

Internet Telephony also awarded Radware’s Alteon 10000 a Product of the Year Award for the product’s “full application delivery infrastructure flexibility, unmatched scalability, business agility and performance consistent with top industry standards.”

Swisscom announced it is launching hosted UC for its small- and medium-sized enterprise customers using BroadSoft’s BroadWorks voice application platform. The Swiss telecom provides service to approximately 6 million customers over 1.7 million broadband connections. Chatware also promoted its free Chatwing chat widget as the perfect tool to help avid gamers connect while visiting gaming portals and gaming blogs.

The UC industry itself received praise this week for its cost-cutting capabilities. According to a Webtorials study, SIP-based UC systems cut routine communication time by approximately 12.1 hours per day for employees of large enterprises, resulting in a savings of about $13,000 per year per worker. Also, columnist Art Rosenberg pointed to UC’s ability to enhance collaboration within organizations, though he pointed out that true collaboration depends upon the involvement of the end user as well as the choice of communication interaction.

Organizations may struggle to implement UC, however, because of a significant IT skills gap related to the deployment of UC solutions. Instead of investing in training for IT workers, many organizations are choosing to either outsource UC or to hire in new blood from the outside. For IT workers who lack UC skills, the time to seek continuing education is now.

Looking for a daily dose of UC news and analysis? Try Broadvox’s SIP and Serve blog. You can download the Best of SIP and Serve 2011 from the Broadvox Web site, in addition to checking in frequently for the latest UC scoop. To go in depth, check out the unified communications UC community’s white papers, brochures and case studies.

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