Unified Communications Featured Article

ShoreTel Welcomes Datamart to its Cloud-Based M5 Channel Partner Program

April 19, 2012

ShoreTel, Inc. has added a new channel partner in the cloud-based, unified communications area. The company announced that its Cloud Division, M5 Networks, has added Datamart, Inc. as an Alliance partner.

The alliance will enable Datamart to offer its customers cloud-based voice, unified communications and contact center solutions in addition to its on-premise systems. As a ShoreTel Cloud Division channel partner, Datamart will benefit from the company's premise and cloud-based business phone systems and communication solutions.

Datamart is already a ShoreTel Gold Champion Partner for premise-based solutions, and was eager to offer cloud-based solutions as well. The company helps New England businesses design, install and support unified communications solutions, and has been in business for more than 35 years. The two companies strive to deliver a high level of customer satisfaction while ensuring their clients are pleased with both on-premise and cloud-based communications solutions and services.

“Datamart is thrilled to feature ShoreTel’s cloud services as a new offering,” said Scott St. Clair, president of Datamart. “Our customers have been vocal about their need for a state-of-the art, cloud-based business phone solution that can also support their need for unified communications. M5, ShoreTel’s Cloud Division, has a proven track record of reliability and outstanding customer service that makes them an excellent choice. We couldn’t be happier about the ability to offer both on-premise and cloud-based solutions backed by a company like ShoreTel. ”

The M5 Channel Partner Program is tailored for value-added resellers and systems integrators wishing to offer cloud-based phone systems and unified communications to their customers. ShoreTel's IP phone system features integrated unified communications, contact center capabilities and hosted VoIP services. It gives a broad range of options to companies of all sizes seeking a comprehensive communications solution. The company strives to leverage voice, video, data and mobile unified capabilities to best serve their customers.

ShoreTel completed its acquisition of M5 Networks last month, adding cloud-based phone systems to its communications portfolio. M5 offers customers a combination of phone system software along with a workforce of experts that focus on deploying innovative cloud-based features. The company offers a comprehensive, well-managed system that is easy to implement and use.

“Datamart has been an established ShoreTel partner for over 10 years and we are proud to have them as the first ShoreTel partner to join the channel program for the cloud division,” said Bob Maute, ShoreTel’s cloud division vice president of Channels and Alliances. “Their reputation for providing a knowledgeable in-house sales, service and support team who take the time to understand the clients’ business, aligns perfectly with our mission to provide phone systems and applications with an experience that businesses love.”

Edited by Jennifer Russell

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