Unified Communications Featured Article

TMW Systems Taps 8x8 for Cloud-Based PBX, UC Services

April 11, 2012

Communications provider 8x8, Inc. will provide cloud-based hosted PBX and unified communications services to transportation technology company TMW Systems’ 500-plus employees.

After analyzing its rising costs and management requirements and identifying the limitations associated with TMW’s premise-based phone system, the Cleveland, Ohio-based company decided to implement 8x8’s Virtual Office cloud-based PBX and unified communications services, according to Ron Godine, director of IT for TMW.

“TMW’s mission is to help our customers serving the transportation industry succeed by providing them with customized technology solutions that enhance their competitiveness through improved operational efficiencies and bottom line results,” Godine said in a company statement. “Ours is a very customer service-focused business that relies heavily on a highly efficient and reliable phone system. Unfortunately, our existing on-premise PBX system didn’t always live up to this and utilized a lot of IT resources, so we decided to transition to a hosted solution that offered greater flexibility and freedom while also giving us the redundancy and reliability we needed.”

TMW’s enterprise management software is designed to assist surface transportation providers with logistics management, fuel efficiency, truck profitability and fleet maintenance. The initial 425-extension deployment quickly grew to over 500 extensions and soon after, Godine added unified communications capabilities such as web conferencing, Internet fax and call recording.

“One of the primary reasons we chose the 8x8 solution was the built-in disaster recovery capabilities it offered,” Godine added. “There is no longer one single point of failure in our phone system because the 8x8 service architecture offers multiple redundancy and re-routing capabilities. Plus, if there is a power failure or Internet outage, our employees can simply unplug their phones, plug them into their home network and continue interacting with customers as if they were still in the office.”

With the 8x8 Virtual Office cloud-based solution, businesses can access their communications services from any location using an IP phone, PC and web browser or smart phone. In addition to enterprise class phone service with unlimited calling and a wide array of PBX calling features, the service offers unlimited web conferencing with video, call recording and archiving, chat, Internet fax, presence and voicemail management and a Virtual Office mobile app for iPhone, iPad and Android devices.

In addition to enhanced functionality and performance, there are significant financial advantages for companies that deploy a hosted solution across multiple regional offices since there is no need for expensive equipment to be installed and managed in each location as the service is delivered via the business’ existing Internet connection.

“We expect to see significant six figure cost savings using the 8x8 solution on both a CAPEX and OPEX basis,” said Godine. “Not having to purchase PBX hardware for each location and pay traditional local and long distance calling rates cuts this line item expense in half.”

TMW, which has seven U.S. and Canadian locations, currently serves more than 1,800 customers managing over 400,000 power units and maintaining more than 1.2 million assets worldwide, including North America, Europe, Asia and Latin America.

In related news, 8x8, which recently acquired Contactual, a provider of cloud-based call center solutions, just announced several enhancements to its Virtual Office PBX phone service and a Virtual Office Pro unified communications solution, unified communications reported.

Its merger with Contactual fosters virtual call centers resulting from several adaptations in IaaS and SaaS. Companies can now trim the fat in daily IT processes with video web conferencing, private web servers and other tasks requiring managed Web spaces. The “one-stop shop” has informed cloud-computing practices for small- and medium-sized businesses for 10 years.

Edited by Jennifer Russell

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