Unified Communications Featured Article

TMCnet's Unified Communications Week in Review

March 31, 2012

The Unified Communications (UC) space was full of breaking news this week with the Sprint’s new Sprint Complete Collaboration, the introduction of VOSS\Solutions and ISI Telemanagement first UC Business Analytics Solutions, and Black Box Network Services joining the GENBAND Partner Advantage Program.

Sprint recently introduced its new Sprint Complete Collaboration hosted and managed UC bundle for businesses is aimed at mid-sized and large businesses, and offers a “mobile-centric” approach to UC. Sprint Complete Collaboration bundles all the elements needed to deploy unified communications, including: connectivity through SIP trunking, IP and video telephony, integrated messaging, collaboration tools, user endpoints and enhanced mobile integration.

Unlike competitive offers, SIP trunking is included in the core offer. The end-to-end UC platform also is touted as providing a consistent user experience across all collaboration tools, operating systems and endpoints.

Powered by the Cisco  Collaboration Solution platform and most current software licensing, class of service capabilities are included at no additional charge. It is the only hosted UC solution to offer both client and network-based mobile integration for a simplified, richer mobile user experience. 

Sprint’s network-based mobile integration solution extends PBX features to mobile devices, helping to ensure business continuity and disaster recovery, while reducing costs through LEC elimination and more efficient trunking, Sprint says. Businesses can choose from three packages, including a “voice-centric” offering that provides call management and basic UC.

In other UC news, VOSS\Solutions and ISI Telemanagement have introduced the first UC Business Analytics Solutions to the growing market. VOSS Solutions, known for enterprise communications, and Telemanagement Solutions, a provider of cost-efficient management solutions, plan to do this through a new business partnership that showcases the expertise of both companies.

The UC Business Analytics Solution will provide rich data in one location that would otherwise be spread across an entire network infrastructure. This solution offers four may key components that help businesses with common problem including, real-time call status for fixed line or wireless contact centers, real-time UC service activation and inventory status, and reporting all communication costs and business analytics in relation to dashboards, analytics, and reporting.

“We see UC-BAS as the next stage in the evolution of UC fulfillment and telecom expense management, delivering integrated UC business analytics for enterprises to achieve greater efficiencies and lower costs with UC applications and mobile devices,” Christopher May, vice president and co-founder of VOSS Solutions, said in a statement.

Lastly, Black Box Network Services, a well known communications system integrator dedicated to designing, sourcing, implementing and maintaining today’s complex communications solutions, has announced that it has joined the GENBAND Partner Advantage Program.

The Black Box Network has earned Platinum Membership, which is the highest level a company can attain. The new partnership will enable Black Box to take benefit of GENBAND’s nearly 250 million carrier-proven IP communications lines deployed globally. The new partnership will cater businesses to have a smooth transition from large-scale enterprise networks to UC applications while maximizing existing infrastructure, including integration with legacy PBX systems and support of analog, digital, UNISTIM, and SIP-based phones.

Michael Laughlin, vice president of Shared Services for Black Box said, “GENBAND fills a marketplace void with its comprehensive UC applications infrastructure while simultaneously offering unprecedented interoperability with existing systems and delivering a device-agnostic platform that can significantly reduce OPEX and CAPEX expenses for customers without sacrificing feature rich functionality.”

For more of this week’s Unified Communications news, click here.

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