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InterCall Receives Frost & Sullivan's Award for Market Share Leadership

March 15, 2012

InterCall, a provider of unified communications, conferencing and collaboration services, has been recognized by Frost & Sullivan with its 2011 North American Frost & Sullivan Award for Market Share Leadership.

This prestigious Frost & Sullivan award recognizes the company’s excellence in capturing the highest market share in the industry. Winners are selected based on their leadership position in terms of revenues or units, as specified.

"In a mature and highly competitive market challenged by price compression and cutbacks in vendor spending by enterprises, InterCall remains an industry leader through its growth strategies and focus on innovative product offerings," said Frost & Sullivan Research Analyst, Cynthia Welch, in a statement.

"Besides global reach, the company is consistently first-to-market with customized solutions. In fact, being the market share leader allows InterCall to invest in its infrastructure, and focus on the quality and customization that its clients request," Welch added.

InterCall, a subsidiary of West Corporation, offers telephony, messaging, conferencing and collaboration tools to businesses of all sizes. The company has four call centers in the U.S. and also runs operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan.

"We're honored to be recognized for leadership in the North American audio conferencing marketplace," said Scott Etzler, president of InterCall. "Every day, our valued clients entrust us with their conferencing and collaboration requirements, and their commitment has enabled us to garner this Frost & Sullivan distinction."

Recently, InterCall hosted an educational webinar with engineering and consulting expert Corinne Miller entitled, "Innovation Techniques to Propel Your Everyday Problem Solving." Taking place on March 14 at 1 p.m., the event was the latest in a series of InterCall-sponsored webinars developed to benefit small businesses.

Edited by Jamie Epstein

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