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Mitel Releases New Version of its Unified Communications and Collaboration Offering

March 08, 2012

Mitel, a provider of unified communications and collaboration (UCC) software solutions, has unveiled the latest version of its flagship UCC offering, the Mitel Applications Suite (MAS 4.0).

Based on Mitel's Freedom Architecture, MAS 4.0 is designed to address several points of frustration plaguing IT organizations and business users, and gives companies the ability to tailor the solution to their unique communications needs. The new offering is also available as a virtualized solution.

Featuring the new Web-based collaboration and mobility solutions, MAS 4.0’s single application interface facilitates easy, natural communication and collaboration between colleagues regardless of their location or device, according to company officials.

“Our business users need tools that allow them to work easily, intuitively, and consistently. They’re swamped, and they don't have the time or desire to configure and connect to multiple or complicated interfaces," said Jason Spainhour, director of Information Systems at SkillPath Seminars.

“IT has always operated with minimal staff levels, so from our perspective, we need a solution that is easy to manage and maintain,” Spainhour said. “By simplifying our ability to manage our applications and allowing us to efficiently deliver advanced capabilities to our users, Mitel Applications Suite provides our teams with a truly collaborative experience.”

Some of the highlights of MAS 4.0's collaboration and mobility features for end-users include Web-based Collaboration -- without client downloads -- to support spontaneous collaboration.

Company officials said that in addition to a completely redesigned user interface, Mitel Collaboration Advanced (MCA) includes a new Web-based collaboration portal designed to give collaboration participants a hassle-free collaboration experience and eliminates the need to download a client.

Moreover, Unified Communicator Advanced (UCA) Mobile, Mitel’s mobile client software, now enables secure instant messaging and real-time presence. Employees using the new offering can view their colleagues’ status, enabling them to choose the most effective way to communicate with their colleagues.

Additionally, the company has completely redesigned UCA Web Portal to provide faster navigation from any device with a Web browser. Company officials said that it now enables secure instant messaging and real-time presence information.

Company officials said that MAS 4.0 extends its single management interface to provision users with complete UCC functionality and manage the solution across the entire enterprise. In addition, it also supports VMware’s vSphere 5.0, enabling it to be deployed alongside other business applications in the data center, and vCenter management tools. 

Ron Wellard, executive vice president and general manager at Mitel, said that today’s IT manager has too much going on to waste time with difficult-to-manage solutions, and likewise, if it’s too hard to collaborate, end-users will look to other solutions and productivity will suffer.

“Mitel’s new unified solution set is designed to alleviate these real, business impacting concerns,” Wellard said.

Recently, Mitel announced that it saw increased profits during the third quarter and revenues were up as well -- with the good news attributed to the company’s performance in continuing operations.

Edited by Rich Steeves

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