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AltiGen, Eurodata Team to Deliver MaxACD Call Center Solution for Microsoft Lync

January 16, 2012

AltiGen Communications has partnered with Eurodata Systems, an IT services provider to the U.K.’s public and private sector, to deliver its MaxACD contact center solution for Microsoft Lync.

“We choose to partner with AltiGen because they are the only organization able to provide both contact center and mobility solutions natively integrated to Microsoft Lync,” said George Georgiou, sales director at Eurodata.

Georgiou said that AltiGen’s Unified Communications solutions not only enhance the capabilities of Lync but also deliver real value to customers.

Association of Accounting Technicians (AAT) is Eurodata’s first customer of MaxACD Contact Center for Lync. AAT is a U.K-based qualifications and membership body for accounting staff and awards over 90 percent of all vocational finance qualifications.

For AAT’s Microsoft Lync client-enabled call center agents, MaxACD will be providing a natively integrated advance call routing and distribution solution.

Noting that Eurodata Systems’ strong expertise in Microsoft solutions coupled with their customer centric business approach make them an ideal partner for AltiGen, Paul Fullman, vice president of sales for the EMEA region at AltiGen, said that AAT is the first of many projects the company looks forward to collaborating on.

AltiGen’s MaxACD Contact Center solutions for Microsoft Lync provide rich call center features such as skills-based routing, multi-level auto attendant, a flexible and adaptable IVR with CRM integration capabilities, call recording, and monitoring and reporting.

Company officials said that all these are tightly integrated with Microsoft Lync to provide a compelling communications solution either on-premise or delivered via the cloud.

AltiGen Communications is a provider of Microsoft-based voice over Internet protocol (VoIP) business phone systems and unified communications solutions.

Anshu Shrivastava is a contributing editor for unified communications. To read more of Anshu’s articles, please visit her columnist page.

Edited by Tammy Wolf

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