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Integrated Research Announces Support for Microsoft Lync

December 22, 2011

In order to create a simpler user experience for Microsoft Lync, Integrated Research (IR), has announced support for Microsoft Lync.

Through the real-time and historical visibility of server performance, call activity, infrastructure capacity and voice quality, Prognosis for UC is the first solution in the market that provides proactive insight into a Lync environment. The adoption of Lync has been rapid, with nearly three million enterprise users now relying on Lync. Making adoption of Lync a compelling proposition, and a strong propellant for UC market growth, many organizations are able to access Lync licenses through their existing Microsoft purchasing arrangements.

Paul McNamara, IR’s head of Unified Communications, said, “A successful Lync environment requires the server, network and telephony teams to work together to provide a complete solution. Prognosis bridges the gap between these teams, providing visibility of the whole Microsoft Lync ecosystem, through a single pane of glass. When a business deploys Lync it is quite likely introducing new Unified Communications capabilities to existing telephony platforms, which may already include multiple vendors.”

Prognosis is among the critical things you “must-have” in your Lync toolkit, according to company officials. When it comes to your UC portfolio, it’s value is in the way it helps you manage your entire infrastructure. Through a quality user experience and satisfaction with new Lync technologies, this is a critical way to ensure new technology success, the company stated in a press release.

Recently, the company announced that it stepped up its support for Unified Communications performance management by launching Cisco TelePresence monitoring. The company is a global provider of Prognosis performance monitoring, diagnostics and reporting software, and the maker of Prognosis Unified Communications and contact center monitoring software. The company has now added TelePresence monitoring to Prognosis a Unified Communications Monitoring Software. Businesses are expected to benefit from enhanced TelePresence interaction.

Raju Shanbhag is a contributing editor for unified communications. To read more of Raju’s articles, please visit his columnist page.

Edited by Tammy Wolf

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