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M5 Networks Named in Visionaries Quadrant for Unified Communications as a Service

December 15, 2011

M5 Networks, a provider of cloud communications for business, announced that Gartner has positioned the company in the Visionaries quadrant of the Magic Quadrant for Unified Communications as a Service.

Gartner has placed M5 Networks in the Visionaries quadrant based on completeness of vision and ability to execute.

“Gartner analysts evaluate UCaaS (Unified Communications as a Service) service providers based on the breadth, quality and overall maturity of their applications, processes, tools and procedures that enhance individual, group and enterprise communications,” said Gartner Analysts Daniel O'Connell and Bern Elliot in the Magic Quadrant for Unified Communications report.  

The research firm judged UCaaS providers based on their ability and success in capitalizing on their vision. M5 Networks differentiates itself in the industry by offering voice.

“We consider our positioning in the ‘Visionaries’ quadrant by Gartner confirmation of our mission to give M5 customers the easiest to use cloud-based communication service so they can focus on their business instead of the business of running a communications platform,” said Dan Hoffman, CEO of M5 Networks, in a statement.

“Unifying communications is just the beginning, we see exceptional improvements to sales and service when you can track, analyze and match live communications with business data as we do with our M5 technology platform integrated with our customers CRM systems,” Hoffman added.

Competitors of M5 offer voice as an add-on and they don’t provide the full functionality, professional installation and proactive monitoring. M5 customers, on the other hand, do not need to implement, configure, train, integrate, maintain, or upgrade their communications systems, to enjoy the benefits of unified communications, company officials said.

Recently, M5 Networks announced the launch of M5 Help, a one-touch help button allowing its business clients immediate access to a support team directly from their Cisco IP Phone.

Rajani Baburajan is a contributing editor for unified communications. To read more of Rajani's articles, please visit her columnist page.

Edited by Jennifer Russell

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