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ShoreTel Enterprise Contact Center Achieves VMware Ready Status

December 15, 2011

ShoreTel, a provider of simple IP phone systems with fully integrated unified communications (UC), announced that its Enterprise Contact Center has achieved VMware Ready status.

In a release Sheryl Sage, director, alliance programs, VMware said, “We are pleased that ShoreTel’s Enterprise Contact Center qualifies for the VMware Ready logo, signifying to customers that it has passed specific VMware testing and interoperability criteria and is ready to run in production environments.”

According to company sources this designation indicates that ShoreTel’s Enterprise Contact Center has successfully passed evaluation and testing processes managed by VMware. It will now be included in the VMware Partner Product Catalog.

Passing the extensive VMware-specified testing criteria highlights the fact that Enterprise Contact Center leverages VMware technology and is ready for deployment in customer environments.

The VMware TAP program has over 2,000 members worldwide and it works with technology partners to provide them a comprehensive set of VMware technical and marketing services, support, tools and expertise. The VMware Ready program is a VMware co-branding program for qualified partner products and is a benefit of the VMware Technology Alliance Partner (TAP) program, said officials.

ShoreTel provides simple Unified Communication (UC) solutions based on its IP business phone system. Organizations of all sizes benefit from its integrated, voice, video, data, and mobile communications on an open, distributed IP architecture. This brings down the complexity and costs.

The ShoreTel UC system is easy to deploy, manage, scale and use cost effectively. Businesses select ShoreTel solutions to handle their integrated business communication.

Transcend United Technologies won the ShoreTel 2011 Circle of Excellence Award in July 2011. During the annual Champion Partner Conference in July, ShoreTel announced the winners of sales and customer satisfaction achievement awards. The Circle of Excellence, Partner of the Year and Major Accounts Partner of the Year awards are the highest honors ShoreTel bestows upon a partner.

Transcend United and ShoreTel continue a strong partnership, in addition to the awards recognition. Transcend United Technologies LLC combines cost-effective technology, experienced people, and world-class service to help organizations optimize their IT and communications infrastructure.

Shamila Janakiraman is a contributing editor for unified communications. To read more of Shamila’s articles, please visit her columnist page.

Edited by Jennifer Russell

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