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TMCnet Unified Communications Week in Review

November 19, 2011

The telecom industry was full of unified communication news regarding software updates, partnerships and as countless companies in the market head into the tradeshow season. Here are a few of this week’s latest and breaking developments.

Broadvox, provider of a number of unified communication solutions and sponsor of the Unified Communications community, jointly announced that the company’s products are now interoperable with Mitel solutions.

According to unified communications’s Paula Bernier, Broadvox GO! SIP Trunking product suite has achieved Mitel Compatible Test Certifications with Mitel Communications Director, which is unified communications software. Mitel Communications Director delivers a full suite of unified communications features; simple management; and runs on standard servers, including virtualized environments.

Broadvox GO! SIP Trunking, meanwhile, offers unlimited local calling, and discounted toll-free, domestic and international long-distance. Broadvox is known as a SIP trunking services specialist, catering both to carriers and small and medium enterprises in the U.S. and Canada, the company has been working on expanding its penetration in enterprise accounts by broadening its portfolio to include cloud-based services liked hosted IP PBX and hosted e-mail, which it sees as complementary to SIP trunking.

In terms of industry trends, AMI-Partners, as part of its 2011/2012 North America SMB Unified Communications Review, found that small and medium sized businesses are projected to spend around $12billion on unified telecoms components in the next three years. These results indicate that while unified telecoms solutions provide huge savings after the initial investment, companies are finding it more economical to invest piece by piece in today’s tougher climate.

According to the report, more than half of SMBs are using at least one individual UC component rather than a complete solution. This means that companies need to offer a more attractive segmented bundle. Over the next five years, unified communications packages and options are expected to double, providing a positive outlook for future telecoms markets.

In related news, unified communications’s Gary Kim, poses a thought-provoking question, are desktop voice and UC becoming irrelevant? According to Kim, in the business customer segment, the need for high-quality voice remains substantial, but some now argue that enterprises are shifting voice to mobile devices, and reducing the number of desktops they support.

He continues that one byproduct might be less need for unified communications, less need for enterprise phones and switches, though demand for mobile service will remain high as users shift to mobile for voice.

However, Frost & Sullivan expects the UC market to show double-digit growth over the next five years, the number of UC clients expected to ship by 2016 is only around 30 million, about 20 million fewer than Frost & Sullivan earlier had expected.

Bookmark and stay tuned to the Unified Communications community, exclusively on unified communications, for all the latest unified communications news and developments.

Stefanie Mosca is a Managing Editor for unified communications, with a particular focus in wireless technologies as well as mobile and IP communications. She holds a master's degree in journalism from Quinnipiac University and a bachelor's degree in communication from the University of New Haven. To read more of her articles, please visit her columnist page or follow her on Twitter @stefaniemosca.

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