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CallTower Announces Complete Implementation of Hosted Unified Communications System for Worldwide Flight Services

November 17, 2011

CallTower Inc., provider of cloud-based unified communications (UCaaS) solutions, has announced that the hosted unified communications service implementation for Worldwide Flight Services (WFS), provider of ground services for airlines and airports across the nation, has been completed. The CallTower unified communications (UCaaS) solution implementation has helped in optimizing the telecommunication systems of WFS as a VoIP technology platform.

Before implementing the unified communications solution from CallTower, the multiple locations within the WFS network were deploying a disparate telecommunications system with a separate regional provider serving each location. The backbone of the cargo handling business is its capability to include or reduce locations depending on current demand dynamics. WFS was looking for a single solution that could easily and effectively standardize its voice communications for its network of locations and help in eliminating costs associated with redundancy and maintenance. The cloud-based unified communications from CallTower leverages the Cisco Unified Communications Manager which has been integrated via the CallTower proprietary vXML VoiceCube messaging platform. The solution was used in the delivery of hosted VoIP and voicemail service six locations of the company. CallTower delivers cloud-based point-to-point voice and data communications service via two redundant data centers.

In a release, John Robinson, Vice President of Information Technology at WFS, said that, “Our users were very pleased with the new phone system and the personnel appreciated that the transition required very little of their time. The new system represents a significant improvement in quality, the number of features and the ease of use.”

Although on the phone and voicemail service is being used by WFS, the company is actively considering implementing other advanced features provided within the CallTower Unified Communications portfolio sometime soon. These include services such as Presence Awareness, Unified Messaging and Voice-to-Text transcriptions, Audio and Web as well as Video Conferencing, in addition to Microsoft Exchange hosting and Fixed Mobile Convergence capabilities.

Calvin Azuri is a contributing editor for unified communications. To read more of Calvin’s articles, please visit his columnist page.

Edited by Rich Steeves

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