Unified Communications Featured Article

eZuce Launches eZuce Customer Portal

November 04, 2011

eZuce Inc., a provider of open unified communications for the enterprise market enabling social business and collaboration, announced the official launch of the eZuce Customer Portal.

eZuce solutions are suitable for mid to large enterprises as it functions as a commercial support entity and primary contributor sponsoring SIPfoundry and the sipXecs open source project. It offers a SIP-based software only solution to enable Unified Communications-as-a-Service as the platform for next-generation, open UC architecture.

In a release Jerry Stabile, COO and co-founder of eZuce Inc. said, “With the introduction of our eZuce Customer Portal we are committed to delivering the best communications experience and building social media communities for our users by providing them with productivity tools and a collaborative environment in which members of the openUC user community benefit directly through ongoing contributions and feedback.”

According to company sources the eZuce Customer Portal is an online collaboration resource using which openUCTM users can receive valuable product knowledge, increase their unified communications skills, and network within the openUC user community. This initiative is expected to assist in the sharing of knowledge regarding best practices and insights obtained from their individual user experiences.

The eZuce openUC user community has grown remarkably now consisting of thousands of users since its launch of openUC V4.2 in August 2010. The eZuce openUC V4.4 allows users to access technology innovations that deliver business application integration such as Microsoft Outlook 2010 Add-in.

The eZuce Customer Portal helps openUC users with greater communications capabilities, and system functionality besides letting them expand their unified communications expertise. It provides fast and easy access to online product knowledge featuring user administration guides, white papers, brochures, and application notes.

The eZuce openUC updates comprises of beta programs, newsletters, industry articles, online communities, and social media feeds. The eZuce training facilities are focused on technical best practices, tips and techniques, along with new technology innovations, said officials.

It offers a user blog in which users can post comments and give feedback on open communications and other related topics to maximize user experiences. Also the availability of a customer forum helps in collaboration with openUC users via discussion threads on key subject matters to enhance business performance and improve productivity.

The customer portal also features a support portal through which users can submit new technical support cases and check the current status on existing issues raised by users for troubleshooting and quick resolution.

Shamila Janakiraman is a contributing editor for unified communications. To read more of Shamila’s articles, please visit her columnist page.

Edited by Jennifer Russell

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