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Northridge Installs Third Generation of Microsoft Unified Communications Platform

November 01, 2011

Northridge, a professional services firm focused on delivering high-value business consulting and technology services on the Microsoft platform, has installed the third generation of Microsoft's unified communications product, Microsoft Lync 2010.

This new adaption of Lync 2010 has helped Northridge cut costs and streamline operations, which includes Lync as well as Exchange Unified Messaging.

Moreover, company officials confirmed that they have experienced an increase in business value and a substantial reduction in costs, along with reduction in operating costs, elimination of a lease expense, ease of expansion, and integration with existing applications such as Microsoft SharePoint Server 2010 and Active Directory.

On the whole, Northridge has received a 75 percent reduction in monthly direct costs resulting from the adoption of the Microsoft Lync 2010, according to the company officials.

All these happened after Northridge chose to deploy Lync 2010, when it faced complications with its previous business communications system, which was an open architecture software-based platform.

The company incurred high operational costs including large overhead associated with change requests and a lease expense and integration with existing systems was also challenging for Northridge prior to the deployment of Lync 2010, there were no audio or video conferencing capabilities without leveraging an external vendor, and it was nearly impossible to enable remote or mobile employees.

“Lync enables real-time collaboration of the entire workforce, from our highly mobile consultants to our new offices in Argentina and North Carolina,” said Scott Middlebrooks, CIO of Northridge. “With Lync, your office is your laptop or mobile device and collaboration with your colleagues or clients never takes more than one or two clicks.”

Microsoft Lync ushers in a new connected user experience transforming every communication into an interaction that is more collaborative, engaging, and accessible from anywhere.

It collaborated with remote offices, mobile users, and clients easy and timely, and it allowed Northridge employees to stay connected from virtually anywhere with an Internet connection.

Jyothi Shanbhag is a contributing editor for unified communications. To read more of Jyothi's articles, please visit her columnist page.

Edited by Carrie Schmelkin

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