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Seeking Business Continuity, BDP International Taps Cypress Communications' UCaaS Solution

October 06, 2011

Global logistics and transportation provider BDP International has tapped Cypress Communications’ flagship unified communications-as-a-service (UCaaS) solution, C4 IP, to support communications for its U.S. employees.

A cloud-based solution, CR IP will now help BDP officials collaborate more efficiently, boost operational success, and reduce communications costs, thus fortifying business continuity.

As a hosted unified communications solution delivering voice and data services, as well as a suite of collaboration tools, C4 IP enables SMEs to connect. Cypress Communications is a Broadvox company, so the solution is managed from Broadvox’s expansive IP network.

“Our customers expect us to deliver. When they call, they want a live voice on the line, so replacing our communications system is not something we take lightly,” said Richard J. Bolte, Jr., president and CEO of BDP International, in a statement. “It was imperative that we find a partner who not only believed in the importance and value of quality customer care, but could also deliver the innovative technology needed to support our vision of growth.

While finding a solution that was powerful, but flexible enough to support a global enterprise was certainly a priority for BDP, the company also desired a solution that would achieve cost savings and consolidate all of its communications into a single, managed solution. As a result, this would enable the IT teams to focus on more pressing initiatives and would also pare their hundred separate phone bills down to one.

“All in all, the Cypress C4 IP solution is a perfect fit. C4 IP allows us to scale as we grow and Cypress has the capability to support our communications internationally, something that is vital to our growth. Plus, C4 IP is complementary to our communication infrastructure and business continuity strategy. Not to mention that Cypress developed a custom training program for our employees, a real solution differentiator,” he continued.

In the end, the solution came down to one thing: business continuity.

“In today’s world, business continuity is essential, and BDP gets that,” said Frank Grillo, executive vice president of applications, implementation and support at Cypress. “With a robust business continuity strategy already in place, it just made good sense to integrate C4 IP into their initiatives so that their communications can adapt to any situation, be it as simple as a power outage or as threatening as a hurricane. Should a problem happen, BDP can immediately reroute communications at a regional, local and even employee level so that their customers have expert care at all times. It’s a pleasure to work with a company that takes technology innovation as seriously as we do in order to deliver the best experience to their customers each and every day.”

Tammy Wolf is a unified communications web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.

Edited by Juliana Kenny

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