Unified Communications Featured Article

NEC Corp. Announces Availability of UNIVERGE Sphericall UC Solution for Mid-Market

September 21, 2011

Mid-market organizations seeking a software-based Unified Communications (UC) solution that can provide them with the freedom to choose general purpose hardware in virtualized environments as well as enable them to provide their users with tools that would be useful as well as affordable can now leverage UNIVERGE Sphericall for Medium Businesses and Small Enterprises (MB/SE) from NEC Corporation of America (NEC).

According to a press release, NEC Corp.’s UNIVERGE Sphericall for Medium Businesses and Small Enterprises (MB/SE) is a full-featured, enterprise class unified communications solutions for the mid-market.

As a provider and integrator of advanced communication and IT solutions, NEC incorporated a simple, flexible software-based architecture in to the UNIVERGE Sphericall for Medium Businesses and Small Enterprises (MB/SE) so that mid-sized IT organizations can make more communications decisions and have the same scalability and functionality as large enterprises with unified communications solutions.

According to NEC, the new UNIVERGE Sphericall for MB/SE is available in four configurations and includes a simple user-based licensing. Featuring a full UC capable Sphericall Platform with advanced voice features, it provides: a choice of IP desktop phones; UM8700 for unified messaging; and NEC general-purpose server – all seamlessly integrated within the application environment of a mid-sized business.

Offering proven, high availability and redundancy that is ideal for mission-critical environments, the UNIVERGE Sphericall for MB/SE UC solution features Rich Internet Access (RIA) UC client for a variety of client platforms such as Windows, MAC, Android, apart from featuring Unified Messaging with UM8700 for integration Exchange or Lotus Notes, said officials with NEC in the release.

Some of the other key functionalities included in the UNIVERGE Sphericall for MB/SE include: video conferencing and audio conference capabilities; softphone; presence; Instant Messaging (IM)/chat; auto attendant; call recording; and single-number portability.

Apart from having personal assistant, speech recognition and alternative TUI capabilities through UM8700, the UNIVERGE Sphericall for MB/SE also features online smart directories, point-and-click/drag–and-drop call management, and more.

As reported by unified communications, UNIVERGE UM8700 is a scalable unified messaging solution that meets the needs of mid-to-large enterprises and enables them to deliver advanced speech and mobility features.

“Companies of all sizes are looking for easy-to-install and use communication tools that increase access to information and contacts,” said Jay Krauser, director of NEC Corporation of America, Enterprise Technologies, in a statement. “With Sphericall for MB/SE, tools are delivered on any mobile device for enhanced access in the office and remotely. Furthermore, Sphericall MB/SE provides companies with limited IT staff a way to simply deploy these advanced communications features.”

In recent news as reported by unified communications, NEC helped Hartford, Alabama-based Wiregrass Electric Cooperative to tie four of its call centers together on one platform. The Electric Cooperative chose NEC’s communications technology to streamline operations and improve customer service within its contact center and integrated the NEC UNIVERGE SV8300 Communications Server with Service Interruption Management System (SIMS) and an interactive voice response (IVR) system from Oldsmar, Florida-based Centurion.

Jayashree Adkoli is a contributing editor for unified communications. To read more of Jayashree's articles, please visit her columnist page.

Edited by Jennifer Russell

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