Unified Communications Featured Article

Sabio Welcomes the New Head of Its UC Operation

August 24, 2011

In an effort to enhance its UC portfolio, Sabio, a specialist contact center and unified communications systems integrator recently announced the hiring of experienced solutions architect, Dan Harding as head of its Unified Communications operation.

Sabio is currently focusing on developing distinctive Unified Communications propositions and place UC-enabled capabilities at the core of  Sabio’s broad portfolio of communications and contact centre solutions. Harding is expected to spearhead the company’s efforts in this area.

Prior to joining Sabio, Harding remained UC practice solutions architect with Dimension Data. He served this company for three years, Sabio noted in a press release.

Sabio’s distinctive UC approach incorporates solutions to support mobile workers, unified messaging, collaboration and conferencing tools, more effective compliance recording as well as SIP-enabled telephony. Sabio has acquired strong expertise in deploying IP telephony, Unified Communications and contact centre solutions based on the Avaya Aura business communications platform. Sabio’s UC approach is rightly supported by this industry expertise.

“Dan Harding brings over ten years’ expertise in designing and deploying complex UC technologies, and his in-depth solutions background will prove a valuable addition to Sabio’s more consultative engagement approach,” commented Sabio’s Consulting Director, Kenneth Hitchen.

A law graduate from University of Leicester, Harding worked with both Datapoint and Touchbase as a Senior Solutions Architect and as a Project Manager.

“Having worked for a major systems integrator such as Dimension Data, it’s great to join a specialist organization like Sabio that really understands how Unified Communications can deliver real value for businesses and their customers. Sabio is ideally placed to help organizations bridge the gap between their enterprise communications and contact centre operations, and we’ll be focusing initially on developing UC propositions that can help these businesses improve their customer service operations, increase productivity levels and reduce costs,” Harding said in a statement.

Last October, Sabio won a major system integrator contract with BCW Group, a provider of credit management and debt recovery services, as BCW looks to meet current industry compliance requirements, and also deliver a more flexible and dynamic contact approach.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Madhubanti Rudra is a contributing editor for unified communications. To read more of her articles, please visit her columnist page.

Edited by Jennifer Russell

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