Unified Communications Featured Article

Fidelus Technologies Earns "Channel Customer Satisfaction Excellence" Status from Cisco Systems

August 18, 2011

Fidelus Technologies, provider of Unified Communications and Collaboration solutions, has been given the status of “Channel Customer Satisfaction Excellence” by Cisco Systems, Inc., global leader in networking, communication and collaboration solutions.

Based on the results of a survey carried out by Cisco, the status of Customer Satisfaction Excellence is only extended to a partner within the "Cisco Channel Partner Program”. On achieving the status, the participating partner company is conferred with a star on the Cisco.com partner page to relay information about the status to current and potential clients.

In a release, Matt Kalmenson, VP, Sales & Marketing said that “Achieving Cisco Customer Satisfaction Excellence reiterates Fidelus’ commitment to world class customer support, we are very proud to receive this recognition from our valued partner at Cisco. Customer satisfaction is key to our success here at Fidelus and this recognition proves our commitment in this area.”

Founded in 2002, Fidelus Technologies is a provider of Unified Communications & Collaboration Solutions. The company offers customers a broad suite of products and services which include Technology Adoption and Migration Consulting services, the planning, development and optimization of projects and support services for Unified Communications services, among other such services. Fidelus's portfolio of Unified Communications solutions has been designed to enhance client communication processes and to improve business productivity.

The company has collaborated with Cisco Systems, Inc. (Cisco), for the advancement of the Cisco Unified Communications solution set. Fidelus is also an industry expert in Microsoft's Office Communications Server / Microsoft Office Communicator and on the collaboration platform developed by IBM. This has provided the company with an expert and comprehensive understanding of each of these solutions and how these solutions can be incorporated into Cisco's Unified Communications Solutions. 

For more information on Fidelus Technologies, please visit http://www.fidelus.com/.

Calvin Azuri is a contributing editor for unified communications. To read more of Calvin’s articles, please visit his columnist page.